Egg - no details - is there any point persuing

betty77

Fair enough that was my bad as they say, I am just aware of a fair bit of undue negativity on this board in general from regular posters and I think its important that others visiting this board are made aware of that and be encouraged to persist a bit more than is sometimes advised here.



I was myself in the position of having no details but a pervious address, I was told at first sorry we can't help you and then on further probing they did find me. If all else fails people can at least now send a SAR for free and at the very least they can put it to bed if they get no info back.

BoGoF

Betty......has someone made you board admin?

Didn't think so......it's a public forum where people are entitled to their opinion.

renes

I wrote in March concerning my deceased husband's Egg Account

I eventually received a response asking for proof of death etc
Which I sent . ...I received the documents back with covering thank you .

I have received sundry letters over this period from Canada Square ...all using different references ...one asking for proof of who signed for the documents as they had not been received .. ie ...they documents they returned ...

I then received a further letter addressed to my deceased husband ..dated 6 April ...new reference again ...which I received in 7th May

I sent an email to [Removed] at Citi with copies of all correspondence ...needless to say I have not received a response

I am 73 years of age ...and am upset at being ignored and at letters being sent addressed to my deceased husband

Who can I turn to now please

Thank you

[Deleted User]

Give them a few more weeks, then drop them another line.

It only seems to have been about three weeks since you sent the information - they will try to turn it around within 8 weeks, but it may be longer.