Brilliant energy/ cds final bill
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Madgebabes88
Posts: 10 Forumite
in Energy
Brilliant energy ceased trading and I was transferred to sse via ofgem. I stayed with them as advised for the initial switch and paid one month bill and have now changed suppliers. I still haven't received a final bill from brilliant energy now being handled by cds.
Anyone have any idea how long I could be waiting for this? I believe my account will be a couple hundred in debt so am cautious of what to put aside and for what length of time to hold that money in lieu of a final bill.
Also do cds offer payment plans when collecting the amounts?
Anyone have any idea how long I could be waiting for this? I believe my account will be a couple hundred in debt so am cautious of what to put aside and for what length of time to hold that money in lieu of a final bill.
Also do cds offer payment plans when collecting the amounts?
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Madgebabes88 wrote: »Brilliant energy ceased trading and I was transferred to sse via ofgem. I stayed with them as advised for the initial switch and paid one month bill and have now changed suppliers. I still haven't received a final bill from brilliant energy now being handled by cds.
Anyone have any idea how long I could be waiting for this? I believe my account will be a couple hundred in debt so am cautious of what to put aside and for what length of time to hold that money in lieu of a final bill.
Also do cds offer payment plans when collecting the amounts?
Welcome to MSE.
Who are CDS? :huh:
As I understood it from Ofgem, SSE will take care of ensuring you receive a final bill regarding Brilliant
https://www.ofgem.gov.uk/publications-and-updates/brilliant-energy-customers-your-questions-new-supplier-sse
If you owe Brilliant Energy money, Ofgem said (for those that were switched to SSE as a SoLR)
"SSE will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions"
MSE said:
"I owe Brilliant Energy money – what should I do?
Current and former customers who owe money or are in debit to Brilliant Energy should wait to hear either from Brilliant Energy's administrators or SSE." https://www.moneysavingexpert.com/news/2019/03/sse-takes-on-failed-supplier-brilliant-energy-s-17-000-customers/
CDS do not appear to be the officially appointed administrators of Brilliant Energy.
Are they anything to do with SSE?0 -
No i already had a final bill from sse after they took over and I completed the one month with them they said administrators will contact on behalf of brilliant energy for their final bill. The administrators are someone else but the brilliant energy website says that all final bills will be distributed by cds a third party. Hence all a bit confusing.0
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Madgebabes88 wrote: »No i already had a final bill from sse after they took over and I completed the one month with them they said administrators will contact on behalf of brilliant energy for their final bill. The administrators are someone else but the brilliant energy website says that all final bills will be distributed by cds a third party. Hence all a bit confusing.
How can you have a final bill from SSE, or even any bill from, SSE unless SSE have agreed the meter read to be used with Brilliant (or their administrators) as the final one by Brilliant/the start one by SSE.?
SSE, if they have now billed you, also must know the status of your Brilliant Energy account as they would be responsible for refunding you any credit, had your account been in credit rather than debit.
Raise a complaint with SSE, following their complaint procedure, reminding them of their obligations as SoLR as stated in the Ofgem link given above.
Alternatively, if you are certain your Brilliant Energy account will be in debit once calculated, then maybe keep your head down for 6 years (or 12 months if you think you can win an argument based on backbilling) and perhaps you'll get away with not paying any more
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I had my final bill through from CDS today, so they are working on it... The email says that CDS have been appointed to collect monies owed, not appointed as administrators.
I had my final bills from SSE several weeks ago.0 -
Absolutely I agree they must therefore know what my final bill would be but have still not sent me one and as they ceased trading you can no longer log into the online billing to check it. I'm just working from my own calculations on the meter read that it will be in debt0
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Ah fab that's good to know was it a post or email bill you received? And were the meter readings the ones you had provided or estimated?
Thankyou0 -
By email based on readings I supplied.Madgebabes88 wrote: »Ah fab that's good to know was it a post or email bill you received? And were the meter readings the ones you had provided or estimated?
Thankyou0 -
From reading my email it seems as CDS global are just the agents appointed by the administrators for Brilliant and Northumbria energy. I found their website but can’t post the link.
They are there to collect the balances and SSE are dealing with the credits.
Sadly I work in the energy industry and the back billing rule isn’t relevant - this only applies if the company hasn’t sent you a bill for 12 months, it seems as though the administrators are sending the bills out with the emails so it looks as though we will have to pay them.☹️0 -
Just to confirm...
Brilliant Energy has instructed a specialist firm of agents – Corporate Debt Solutions Global Limited (“CDS”) to deal direct with all Consumer enquiries.
CDS will be contacting all Consumers by e-mail or post to provide details of final accounts. ALL queries should be directed to CDS.
Customers should NOT contact the Administrators direct to deal with any queries. They do NOT hold any information about your account and will be unable to assist with your queries. The Administrators have instructed CDS to deal with all billings. ALL queries should be directed to CDS.
Brilliant Energy are also working with the Supplier of Last Resort appointed by OFGEM, namely SSE, who will be assuming Consumers’ on-going energy supplies and will also deal with any credit balance you may have. All former Consumer credit balances are protected.
For your information:
CDS are contactable on the following:
By e-mail on: be_admin@cds.org.uk
By telephone on: 0203 807 1347
SSE are contactable on the following:
By e-mail on: customerservice@sse.com
By telephone on: 0345 073 7729 (SSE’s customer service team)
Via SSE’s website: https://www.sse.co.uk/your-new-supplier/brilliant-energy or https://www.sse.co.uk/your-new-supplier/northumbria-energy
Who should I contact if I need help and advice
Customers can find support and advice about the administration process on the OFGEM website, or get in touch through Ofgem’s facebook or twitter feed @ofgem.
If you need additiona::A0 -
I had a final bill through the post today from brilliant energy for £560. There are no meter readings or energy useage on the bill. Purely the amount I owe but no explanations as to how they cane to that figure. An accompanying letter stating how to pay and confirms they have attached my bill which should include my useage to date. Pretty confused as I can't contest something when I have no idea what figures they have used to work this bill out0
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