Lifetime ISA Application Failed at HMRC Check?

Andaho · 12 January 2019 at 11:55PM

I've just tried to apply for the Newcastle Building Society Lifetime ISA, but I have been unable to proceed beyond the first step because it says:

"Unfortunately we’ve been unable to find you on the HMRC database meaning either your name, date of birth or national insurance number haven’t matched or have been input incorrectly."

My name, date of birth, and national insurance number are 100% input correctly... I even logged in to HMRC to double check everything was correct, and it is.

I have emailed their customer support to ask advice...

Has anyone else had this problem?

Alexland · 13 January 2019 at 9:44AM

Assume it is not something obvious like mixing up a zero with the letter O?

Hopefully their customer service can resolve for you.

Alex

Ben_two · 13 January 2019 at 10:51AM

Hi, we are having an issue with the application form which is affecting all users. We’re working on a fix and hope to get it back up and running ASAP.

Thanks
Ben

masonic · 13 January 2019 at 11:48AM

Ben_two wrote: »

Hi, we are having an issue with the application form which is affecting all users. We’re working on a fix and hope to get it back up and running ASAP.

Thanks
Ben

If you are a representative of Newcastle Building Society, then it would be advisable to contact the forum team to register as a verified user, see this page

Lifetime ISA Application Failed at HMRC Check?

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