Plusnet becomes first broadband provider to introduce end-of-contract reminders - MSE News
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Former_MSE_Callum
Posts: 696 Forumite
Plusnet has promised to warn new customers when their contract is coming to an end - and will guarantee not to raise prices mid-contract...
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'Plusnet becomes first broadband provider to introduce end-of-contract reminders'
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'Plusnet becomes first broadband provider to introduce end-of-contract reminders'
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Comments
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Is it the first?
On 28th June I received an email from EE that your deal ends soon, this means your price may change, lots of great deals, call us
25th August0 -
Was that for your broadband or mobile?0
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Promising no price increase during the contract looks s first.0
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As @Colin_Maybe said TalkTalk do offer this too.
And just like TalkTalk, the fixed price is only on line rental and broadband. All other elements may increase at any time (e.g call costs, TV). So not a 100% fixed deal.
Given Plusnet's role is to take customers from TalkTalk, it is hardly surprising that they are copying them.0 -
Promising no price increase during the contract looks s first.0
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You meant, of course, "end of minimum term" reminders - but they are only doing what new Ofcom rules will force them to do shortly, anyway:
https://www.ofcom.org.uk/consultations-and-statements/category-2/end-of-contract-notifications
The move by Plusnet is just a headline-grabbing exercise in a similar manner to when Three started offering free calls to 0800 and 0808 numbers a while before Ofcom rules compelled all mobile providers to do this.
Or when whoever it was started offering free caller ID ahead of the 1 October 2018 deadline when all providers must offer this.0 -
BT offer fixed prices for 18 months on their new 'Plus' plans but once you read the terms and conditions again out of allowance charges etc aren't fixed.
Interestingly Plus.net still mention any changes that are detrimental may allow early termination of contracts; wonder if this will apply to their 'fixed' plans?It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0
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