Held Hostage by Iresa
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for over a month now (6 weeks probably) I have been trying to switch from Iresa when my fixed period ended, they have blocked it on over 5 occasions. I think but not sure my gas has been moved but they still show this as well
they constantly claim my account is o/d but I have arranged and they collected very quickly an additional DD of £106 on top of the monthly DD to put the account/s into credit they however don't show these records and will not apply them to my accounts. they are just screwing me for their higher tariff and making switching impossible. I have registered 2 formal complaints but they don't even acknowledge or respond to these and I just cant get a solution.
offgen is my next port of call but any guidance or help appreciated.
I went iris as it was top on the energy saving club at the time but appreciate now over a year later they're not included and can see why. meanwhile I just haemorrhage money on DD's to 2 energy companies
they constantly claim my account is o/d but I have arranged and they collected very quickly an additional DD of £106 on top of the monthly DD to put the account/s into credit they however don't show these records and will not apply them to my accounts. they are just screwing me for their higher tariff and making switching impossible. I have registered 2 formal complaints but they don't even acknowledge or respond to these and I just cant get a solution.
offgen is my next port of call but any guidance or help appreciated.
I went iris as it was top on the energy saving club at the time but appreciate now over a year later they're not included and can see why. meanwhile I just haemorrhage money on DD's to 2 energy companies
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Comments
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Try giving them a ring on their freephone number - 08004337812. In my experience they don't reply to formal complaints, support tickets or emails but they are much more efficient now at sorting problems out over the phone.0
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Thankyou Blackdog, it worked a treat, magically I now have a tar date, some 1 month after they bumped me up a tariff and the missing DD collected from me on 16/5 has been applied to my account on 23/5, whilst I wouldn't use this company again if anyone is, please use the telephone number for all issues not their paltry messaging service0
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Be aware that if you have always paid by DD they CANNOT block your switch on the grounds of debt because you don't have a debt you have a debit balance which is completely different.
A debt is when you have been issued a demand for payment (bill) and that has not be paid with 28 days.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
Be aware that if you have always paid by DD they CANNOT block your switch on the grounds of debt because you don't have a debt you have a debit balance which is completely different.
A debt is when you have been issued a demand for payment (bill) and that has not be paid with 28 days.
I agree but, sadly, some suppliers are not following Ofgem's guidelines re debt and 28 days.0
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