Help! ISP demanding outstanding balance from nearly 6 years ago

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TheMrsJ
TheMrsJ Posts: 2 Newbie
in Broadband & internet access
I've received a letter from Supanet stating that I owe them £98.91 and they "apologise it has taken some time to highlight the balance owed". I cancelled my Supanet a/c in Feb 2013 and have never received a request for any outstanding monies. The letter states that according to section 5 of the Limitation Act 1980, they can bring an action to recover a debt up to 6 years from the date on which it arose. If anyone has experienced this previously, I would be grateful to receive any advice on how best to proceed please.

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  • Chino
    Chino Posts: 2,029 Forumite
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    TheMrsJ wrote: »
    I cancelled my Supanet a/c in Feb 2013 and have never received a request for any outstanding monies.
    Well, you have now.

    Why not pay the money you owe and move on? At least you've had an interest-free loan on the amount for five years, which isn't bad.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    I would offer them £50 in full and final settlement .
  • Lazz
    Lazz Posts: 7 Forumite
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    We've had experience of Supanet aka TimeTalk aka Time Computers etc. and they try this type of scam a lot, for example: demanding payment of a router (£70 thats worth £0 now) that was 6-7 years after leaving TimeTalk, taking money from your credit card (still on their system) and Direct Debit (if you haven't cancelled).


    They have also charged a £35 "cease fee" for moving to another ISP which is incorrect when you are out of contract, haven't requested to "stop/cease" your BB & phoneline personnaly (the new ISP do that for you).


    I would not pay it personally, unless you actually do owe them?
  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
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    Ask them for a full itemised bill would be my first step.
  • TheMrsJ
    TheMrsJ Posts: 2 Newbie
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    Thanks. I’ll write to them and request an itemised bill.
  • baldelectrician
    baldelectrician Posts: 2,467 Forumite
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    If you live in Scotland the time limit is 5 years.
    baldly going on...
  • Jennywren3
    Jennywren3 Posts: 114 Forumite
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    Make a complaint to Ombudsman They are a terrible company
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