Acorn Stair Lift Removal

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ambermichelle
ambermichelle Posts: 5 Forumite
in Consumer rights
I'm hoping someone can advise us. We had a stair lift from Acorn Stair Lifts installed in my mother-in laws just before Christmas but she went in to hospital and passed away on the 29th December. We have been trying to get Acorn to come and remove the stair lift but they will only come if they have another job in the area or if we pay to have it removed (even though this has already been paid for in the initial cost).


I have used one of Martin's template letters and I am hoping to get some joy from that, and I am going through resolver.


Is there anything else we could do? All helpful advice and suggestions will be greatly appreciated.

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  • hollydays
    hollydays Posts: 19,812 Forumite
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    edited 15 May 2018 at 9:58AM
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    Have you followed and exhausted their own complaints procedure?
    What does their contract say about removal.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    ambermichelle wrote: »
    or if we pay to have it removed (even though this has already been paid for in the initial cost).

    Is it? I'd expect fitting costs to be included, but removal costs ... ?
  • hollydays
    hollydays Posts: 19,812 Forumite
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    Anyone else noticing a trend for people starting threads not to bother to respond or even "thank"? # badmanners
  • KeithP
    KeithP Posts: 37,650 Forumite
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    hollydays wrote: »
    Anyone else noticing a trend for people starting threads not to bother to respond or even "thank"? # badmanners
    It's over ten years since ambermichelle's last post. ;)

    How long to the next one?
  • hollydays
    hollydays Posts: 19,812 Forumite
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    Lol........
  • marliepanda
    marliepanda Posts: 7,186 Forumite
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    Pointless no doubt as the OP isnt going to come back but:

    The terms do state they will collect at their own cost if you cancel (not that 'youve already paid for it') so I imagine if you want to dictate when, you have to pay.
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