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  • FIRST POST
    • MSE Gary
    • By MSE Gary 24th Sep 19, 10:13 AM
    • 4Posts
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    MSE Gary
    Waiters/restaurant workers (especially in chains) - tell us, who gets the tips?
    • #1
    • 24th Sep 19, 10:13 AM
    Waiters/restaurant workers (especially in chains) - tell us, who gets the tips? 24th Sep 19 at 10:13 AM
    Carluccio's has said it gives cash tips to waiting staff, but card tips are split between all staff, including managers, based on hours worked. So we want to know how it works elsewhere, so that customers who choose to tip, can understand where it goes

    Please tip us off (and let us know which chain you work at).
    Last edited by MSE Gary; 24-09-2019 at 6:28 PM.
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Page 1
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 24th Sep 19, 12:08 PM
    • 3,884 Posts
    • 2,038 Thanks
    keepcalmandstayoutofdebt
    • #2
    • 24th Sep 19, 12:08 PM
    • #2
    • 24th Sep 19, 12:08 PM
    Work in a small chain, from myself and all waiter/ress who come to the desk all tips are handed over and put in a pot.
    Said to be used for staff parties.

    After being there 3 months it was said I could put it through the computer system if the guest wishes, but since head office restrict and greatly control my privileges I can't be doing with it.

    Anyway just had an interview where my zero-hours came up and that must mean I don't have to give notice! had to tell the employer it wasn't quite zero-hours as anybody else knows it and I'm required to give a week's notice because rota's are done a week in advance which fortunately for me was brought. When it gets to a month after 6 months, I'll have to go with the whole well it takes a month notice to take holiday ! My "contract of employment" bothers me more then tips to be fair.
    Not leaving my 'childhood' Home without a fight
    • Pollycat
    • By Pollycat 24th Sep 19, 12:33 PM
    • 24,100 Posts
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    Pollycat
    • #3
    • 24th Sep 19, 12:33 PM
    • #3
    • 24th Sep 19, 12:33 PM
    Even when we pay by card, we always tip in cash directly to the staff who've served us
    I don't want to tip the manager.
    • 74jax
    • By 74jax 24th Sep 19, 1:15 PM
    • 5,256 Posts
    • 7,354 Thanks
    74jax
    • #4
    • 24th Sep 19, 1:15 PM
    • #4
    • 24th Sep 19, 1:15 PM
    I usually ask to see the chef and ask if the chef can take tips, if the food is amazing. I understand the waiter brought it but I've had a couple of amazing meals where the chef deserved every penny and was able to take the tip. Again most goes in a pot though.

    I always thought tips were equally shared, managers and chefs included so I tip with this in mind but occasionally have asked if they can keep the tip themselves (especially if my DDs friends) and I can't think of many times I've been told the tips are individuals.
    Forty and fabulous, well that's what my cards say....
    • ibizafan
    • By ibizafan 24th Sep 19, 1:34 PM
    • 897 Posts
    • 1,104 Thanks
    ibizafan
    • #5
    • 24th Sep 19, 1:34 PM
    • #5
    • 24th Sep 19, 1:34 PM
    Many of the large chain pub restaurants pay credit card tips into the employee’s wages. As far as I know, in this kind of establishment, the waiting staff keep their own tips, particularly if they do all steps of service themselves, from ordering right through to payment of bills. However, this would probably be different if customers order food at the bar rather than at the table, and some restaurants will have their own way of doing things, such as waiting staff giving a percentage to chefs. It’s always worth asking waiting staff if they get tips on credit cards but most of them would prefer it in cash anyway.
    • Lauren5454
    • By Lauren5454 24th Sep 19, 4:23 PM
    • 19 Posts
    • 1 Thanks
    Lauren5454
    • #6
    • 24th Sep 19, 4:23 PM
    • #6
    • 24th Sep 19, 4:23 PM
    I've worked in a few restaurants and each place has been different.
    My current work place splits all tips with kitchen staff only, I've worked in places where it's split at the end of the day with all staff and others where it's split by the number of hours you do.
    It's worth asking your waiter how it works in that establishment
    • Kim kim
    • By Kim kim 24th Sep 19, 8:36 PM
    • 2,982 Posts
    • 4,150 Thanks
    Kim kim
    • #7
    • 24th Sep 19, 8:36 PM
    • #7
    • 24th Sep 19, 8:36 PM
    Work in a small chain, from myself and all waiter/ress who come to the desk all tips are handed over and put in a pot.
    Said to be used for staff parties.

    After being there 3 months it was said I could put it through the computer system if the guest wishes, but since head office restrict and greatly control my privileges I can't be doing with it.

    Anyway just had an interview where my zero-hours came up and that must mean I don't have to give notice! had to tell the employer it wasn't quite zero-hours as anybody else knows it and I'm required to give a week's notice because rota's are done a week in advance which fortunately for me was brought. When it gets to a month after 6 months, I'll have to go with the whole well it takes a month notice to take holiday ! My "contract of employment" bothers me more then tips to be fair.
    Originally posted by keepcalmandstayoutofdebt
    Are you saying in the time you have worked there the company hasn’t passed on any tips?
    Can you name this small chain?
    • TripleH
    • By TripleH 24th Sep 19, 8:37 PM
    • 326 Posts
    • 209 Thanks
    TripleH
    • #8
    • 24th Sep 19, 8:37 PM
    • #8
    • 24th Sep 19, 8:37 PM
    Some places i knowvofvhavecacfixed percentage rate for splitting credit card tips amongst ALL eligible staff. This includes kitchen as well as table staff but some include whilst others exclude the manager
    Wherever you go, whatever you do Richard Marx is right there waiting for you.

    Sweet dreams!
    • CRANKY40
    • By CRANKY40 24th Sep 19, 8:43 PM
    • 3,381 Posts
    • 36,779 Thanks
    CRANKY40
    • #9
    • 24th Sep 19, 8:43 PM
    • #9
    • 24th Sep 19, 8:43 PM
    I work in a family owned and run cafe. The two owners don't take any tips, the rest of the staff split them equally no matter if you are front of house or kitchen. If someone new comes on shift tips are split to that point then we start again. Same if one person finishes before others.
    • davelewis
    • By davelewis 24th Sep 19, 8:44 PM
    • 390 Posts
    • 381 Thanks
    davelewis
    Many of the large chain pub restaurants pay credit card tips into the employee’s wages.
    Originally posted by ibizafan
    Wouldn't this imply a tax and national insurance contribution from the wages including tips? Meaning the employee would pay tax and national insurance on tips?

    I know technically tips are meant to be declared as income but I always tip my server directly in cash. I never trust restaurants to fully pass on credit card tips without some kind of admin charge.
    • MummaP
    • By MummaP 24th Sep 19, 9:06 PM
    • 1 Posts
    • 2 Thanks
    MummaP
    Pizza Hut
    Servers get to keep 100% of cash tips. Servers keep 70% of cars tips, the remaining 30% is shared between the remaining staff on shift that day depending on hours worked etc.. this includes hourly paid managers but not salaried managers.
    • skidderbrown
    • By skidderbrown 24th Sep 19, 9:14 PM
    • 368 Posts
    • 96 Thanks
    skidderbrown
    Whitbread:


    Beefeater, Brewers fayre,etc: ALL tips to waitress/waiter


    Mitchells and Butlers: Harvester, Miller and Carter etc : All tips to waitress/waiter


    I work/worked for both.
    • Dianegates
    • By Dianegates 24th Sep 19, 10:10 PM
    • 1 Posts
    • 3 Thanks
    Dianegates
    The Ashoka in Kirkintilloch didnt ever give any tips to any staff whether given by card or in cash. All tips went to the manager. That's what happened when my daughter was a waitress there.
    • Zero Sum
    • By Zero Sum 24th Sep 19, 10:53 PM
    • 1,394 Posts
    • 1,089 Thanks
    Zero Sum
    Wouldn't this imply a tax and national insurance contribution from the wages including tips? Meaning the employee would pay tax and national insurance on tips?

    I know technically tips are meant to be declared as income but I always tip my server directly in cash. I never trust restaurants to fully pass on credit card tips without some kind of admin charge.
    Originally posted by davelewis
    Not quite. If the tip is passed directly to the employee its only subject to income tax. If all the tips go into a pot & then divied out between all the staff, it then becomes subject to NI. Once it becomes subject to NI, theres then the employer contribution so the likelyhood is that the employer cont will also come from the tips (which from a buiness point of view is justifiable) meaning the employee effectively pays more than double NI.
    • Joley
    • By Joley 24th Sep 19, 11:01 PM
    • 1 Posts
    • 8 Thanks
    Joley
    I, until very recently, worked at a Beefeater chain as a waitress, and my partner still works there. All tips, cash or card, remain with the individual waiter/waitress. This is excepting Christmas Day, when all tips are shared between all staff, except managers. This sort of arrangement sadly seems to be phasing out as big companies try to cash in on individuals’ hard work. I turned down a waitressing job at Turtle Bay because I was told that the company would take a percentage of my tips every month. I thought it insulting, and was so glad I went to the Beefeater instead.
    • Candyme
    • By Candyme 25th Sep 19, 1:03 AM
    • 3 Posts
    • 3 Thanks
    Candyme
    Tips for service? Staff who gives the service is forced to share tips with everyone who does not
    I work for Hilton. All tips - card or cash are being shared with absolutely everyone including management. You can work your butt off but tips you get from the customer as a gratitude for your great service is something you will never ever see. Customers are not aware that what they pay to you for carying for them and making their experiance extra special will actually never get to you! No matter how well you did!
    Once we had a disabled guy working for us with one arm. He was tipped few times directly as customers felt he was 'An inspiration to others'. So out of £15 he got in that GOOD week he actually only received 40p in tips! And management keep on believing and telling themselves their system is FAIR!
    The truth is the working/service giving staff is annoyed and not motivated at all in doing well and in exceeding customers expectations. Why should they? If for busting their butt off (and legs) during every shift they get nothing from it or tiny amount as it is shared with everyone including management, with the person who loosely dries the glasses in the back or server for whom customer service is never a priority. Very thoughtful Hilton management... (or unfair and damaging if you put some thought into it..)
    • Candyme
    • By Candyme 25th Sep 19, 1:20 AM
    • 3 Posts
    • 3 Thanks
    Candyme
    Ps...
    I need to add that ALL cash tips are collected in 1 pot that disappears every day and is paid out a month later. Yes, you heard right - all tips for the service (earned by the staff that actually gives the service) received in August is not paid to us in August wages together with August hours.. The tips are spit amongst EVERYONE and paid a month later - i.e we see joke of a tips from the whole month of August on September's 25th pay date together with September hours..
    Again that is fair by the Hilton management standards.
    • Candyme
    • By Candyme 25th Sep 19, 1:27 AM
    • 3 Posts
    • 3 Thanks
    Candyme
    I work for Hilton. All tips - card or cash are being shared with absolutely everyone including management. You can work your butt off but tips you get from the customer as a gratitude for your great service is something you will never ever see. Customers are not aware that what they pay to you for carying for them and making their experiance extra special will actually never get to you! No matter how well you did!
    Once we had a disabled guy working for us with one arm. He was tipped few times directly as customers felt he was 'An inspiration to others'. So out of £15 he got in that GOOD week he actually only received 40p in tips! And management keep on believing and telling themselves their system is FAIR!
    The truth is the working/service giving staff is annoyed and not motivated at all in doing well and in exceeding customers expectations. Why should they? If for busting their butt off (and legs) during every shift they get nothing from it or tiny amount as it is shared with everyone including management, with the person who loosely dries the glasses in the back or server for whom customer service is never a priority. Very thoughtful Hilton management... (or unfair and damaging if you put some thought into it)..

    Please tip us off (and let us know which chain you work at).[/B]
    Originally posted by Candyme

    I need to add that ALL cash tips are collected in 1 pot that disappears every day and is paid out a month later. Yes, you heard right - all tips for the service (earned by the staff that actually gives the service) received in August is not paid to us in August wages together with August hours.. The tips are spit amongst EVERYONE (about 35 people) and paid a month later - i.e we see joke of a tips from the whole month of August on September's 25th pay date together with September hours..
    Again that is fair by the Hilton management standards.
    • Slyvia
    • By Slyvia 25th Sep 19, 4:59 AM
    • 1 Posts
    • 0 Thanks
    Slyvia
    Work in small chain and tips given in our monthly pay. Owner is said to keep 20% for tax. Lucky if we see few £ per night when I feel I’ve been given really good tips as I do bills?
    • Fayeemily
    • By Fayeemily 25th Sep 19, 6:50 AM
    • 1 Posts
    • 2 Thanks
    Fayeemily
    Casinos
    I have worked for 2 large casino companies.

    Grosvenor - In the old days, bar staff used to keep their tips, that's what made the unsociable hours worthwhile. Now they have to combine them with all staff. Tips are amalgamated throughout the month and then added to your wages depending on hours worked etc. Head office and management even get a share of this.

    Genting - Bar staff keep their own tips. Gaming staff, in the same way as Grosvenor, have their tips added to to their salary at the end of the month. Head office and management are take a cut from this also.

    Is it fare that management and head office take a cut? Probably not, since as their salary is already higher to reflect their position. Tips are for service provided, the provider should feel the benefit of their appreciated efforts.
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