MSE News: EHIC application system crash 'in no way connected' to referendum result

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Legacy_user
Legacy_user Posts: 0 Newbie
in Overseas holidays & travel planning
Travellers have been unable to apply for or renew their European Health Insurance Card following a technical fault...
Read the full story:
'EHIC application system crash 'in no way connected' to referendum result'
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Comments

  • Pollycat
    Pollycat Posts: 34,723 Forumite
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    Spooky coincidence though. :D
  • danielthomark
    danielthomark Posts: 55 Forumite
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    IT systems fail all the time. Pull the wrong rj45 and all hell can break loose.
  • One-Eye
    One-Eye Posts: 66,601 Forumite
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    My bus didn't show up this morning. It is run by Arriva, who are owned by the German Government. Do you think this is because of Brexit and is this a sign of things to come?
  • Doc_N
    Doc_N Posts: 8,283 Forumite
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    I doubt it's remotely to do with the referendum. I used it a few days ago and found it absolutely the worst system I've ever encountered for getting a simple replacement card.

    The website's dysfunctional, but the telephone system you get pushed onto when you find the website fails is even worse. Sheer bad design of the menu options makes it almost impossible to get anywhere at all, and finding the option to talk to anyone is so well hidden away that it's like finding an EU supporter in Clacton.
  • minty777
    minty777 Posts: 398 Forumite
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    still down
  • agrinnall
    agrinnall Posts: 23,344 Forumite
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    Doc_N wrote: »
    ... but the telephone system you get pushed onto when you find the website fails is even worse. Sheer bad design of the menu options makes it almost impossible to get anywhere at all, and finding the option to talk to anyone is so well hidden away that it's like finding an EU supporter in Clacton.

    I agree with this, I lost my EHIC a couple of weeks ago (in Brussels on a trip to the EC as it happens :D) and when I tried to request a replacement by phone I found the voice recognition system to be the worst I have ever encountered. After 5 attempts (over 2 calls) to get it to recognise my date of birth it then failed 3 times to understand my NINO, at which point I gave up. Luckily sending an email was much less painful and resulted in a new card turning up just a few days later.
  • wingobins
    wingobins Posts: 20,649 Forumite
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    minty777 wrote: »
    still down

    Keep trying at various times as it worked for me around 10pm two days ago after various attempts.
    Big thanks to all who contribute to the forums. Be lucky everyone and be safe!
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