MSE News: EHIC application system crash 'in no way connected' to referendum result 27 June 2016 at 3:32PM edited 30 November -1 at 1:00AM in Overseas Holidays & Travel Planning 7 replies 1.3K views

Legacy_user

Travellers have been unable to apply for or renew their European Health Insurance Card following a technical fault...

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'EHIC application system crash 'in no way connected' to referendum result'

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Pollycat

Spooky coincidence though.

danielthomark

IT systems fail all the time. Pull the wrong rj45 and all hell can break loose.

One-Eye

My bus didn't show up this morning. It is run by Arriva, who are owned by the German Government. Do you think this is because of Brexit and is this a sign of things to come?

Doc_N

I doubt it's remotely to do with the referendum. I used it a few days ago and found it absolutely the worst system I've ever encountered for getting a simple replacement card.

The website's dysfunctional, but the telephone system you get pushed onto when you find the website fails is even worse. Sheer bad design of the menu options makes it almost impossible to get anywhere at all, and finding the option to talk to anyone is so well hidden away that it's like finding an EU supporter in Clacton.

minty777

still down

agrinnall

Doc_N wrote: »

... but the telephone system you get pushed onto when you find the website fails is even worse. Sheer bad design of the menu options makes it almost impossible to get anywhere at all, and finding the option to talk to anyone is so well hidden away that it's like finding an EU supporter in Clacton.

I agree with this, I lost my EHIC a couple of weeks ago (in Brussels on a trip to the EC as it happens ) and when I tried to request a replacement by phone I found the voice recognition system to be the worst I have ever encountered. After 5 attempts (over 2 calls) to get it to recognise my date of birth it then failed 3 times to understand my NINO, at which point I gave up. Luckily sending an email was much less painful and resulted in a new card turning up just a few days later.

wingobins

minty777 wrote: »

still down

Keep trying at various times as it worked for me around 10pm two days ago after various attempts.