Urgent - Search Fault - Solved (at the moment)

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One-Eye
One-Eye Posts: 66,473 Forumite
First Anniversary Photogenic Name Dropper First Post
edited 9 December 2019 at 12:17PM in Site feedback
The same fault as 4 days ago and previously
https://forums.moneysavingexpert.com/showthread.php?t=6022387 from July 2019
and https://forums.moneysavingexpert.com/showthread.php?t=5968785 from February 2019
and https://forums.moneysavingexpert.com/showthread.php?t=5915064 from November 2018
is back again.

New posts created from approx 4am 07/12 to 4am 08/12 are not being returned in Search Results.

examples from Competitions Time

searching willsmore should find https://forums.moneysavingexpert.com/showthread.php?t=6079532

searching horlicks should find https://forums.moneysavingexpert.com/showthread.php?t=6079559

searching mutiny should find https://forums.moneysavingexpert.com/showthread.php?t=6079713

searching nano should find https://forums.moneysavingexpert.com/showthread.php?t=6079801



Comments

  • Former_MSE_Tine
    Former_MSE_Tine Posts: 325 Forumite
    First Anniversary First Post Name Dropper Intrepid Forum Explorer
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    I've registered the report, however if you could submit any reports to forumteam@moneysavingexpert.com then it means we can track issues easier.

    That being said, currently all our efforts are focused on getting the re-platform ready to go in the new year and we don't have the resources to look at issues that are not impacting the core function of the forums for the time being.

    Follow MSE on other Social Media:
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    Report inappropriate posts: click the report button
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  • One-Eye
    One-Eye Posts: 66,473 Forumite
    First Anniversary Photogenic Name Dropper First Post
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    The problem appears to be resolved (for now). The "missing" threads are now being found and no others seem to have gone missing.

    The correct functioning of Search may not be the highest priority "core function" of the forums but I am sure many believe it really is very important.

    Regarding reporting the problem to the forumteam. I follow the instructions quoted below. In this case I received an automated email acknowledgement from the forumteam at 10:49am 08/12 (ref: #747062). If there is something else I could have done, please let me know.
    Former_MSE_Andrea wrote: »
    Here's the best way to contact the Forum Team.

    We regularly check the Site Feedback board and do our best to reply where we can (we have a team rota) but sometimes staff are off sick, we have an urgent issue come up e.g., a defamation complaint, all of which unfortunately can take our time up on something else.

    If that happens and you feel we haven't seen something urgent here's how you can get in touch with us:

    Report an issue to us the usual way by clicking on the report button in the post.

    Feel free to post the issue on the Site Feedback board then click the report button on your post to let us know. Your query will then go into our Zendesk queue and be picked up quickly. Many forum users already do this to let us know about an issue. Make sure you explain why you're reporting your own post :)
This discussion has been closed.
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