my mum's new(ish) dentures! right to refund?

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fangoose
fangoose Posts: 31 Forumite
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in Consumer rights
My 86 year old mum after many years of persuading agreed to have a new top set of dentures last Sept/oct. They broke within 2 months and I tried to ask for a refund at the time. Forward to now, 10 months on and at least 6 repairs. Last one 10 days ago and they broke yesterday.
My mum pays for these as she is not on benefits though only on basic pension. We have an appointment Monday to discuss (again) - do you think it fair we should get a refund so we can get new ones made at a different practice?

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Broke as in ?? dropped / cracked ?bite ??


    Basic pension she should be either entitled to help via Pension credit or via HC3 help with medical stuff .
  • fangoose
    fangoose Posts: 31 Forumite
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    No she has 23k savings. Broken in use when eating her favourite daily meal - bacon and egg
  • sheramber
    sheramber Posts: 19,291 Forumite
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    Is your mother using a private dentist as there should be no charge for a NHS denture repair?
  • greyteam1959
    greyteam1959 Posts: 4,585 Forumite
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    As an aside does she get Attendance Allowance ??
    Not means tested.............
  • fangoose
    fangoose Posts: 31 Forumite
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    No attendance allowance. I'm her only helper and I do less than 20hours per week on average.
  • LadyDee
    LadyDee Posts: 4,293 Forumite
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    Even if she goes to a different dentist it's possible the denture would be made at the same laboratory.
  • greyteam1959
    greyteam1959 Posts: 4,585 Forumite
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    edited 15 July 2018 at 8:04AM
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    fangoose wrote: »
    No attendance allowance. I'm her only helper and I do less than 20hours per week on average.

    Nothing to do with it.
    Have a look here & see if it can be claimed for her. You can fill the form in for her....all 32 pages of it !!
    https://www.gov.uk/attendance-allowance

    HTH
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