BAD Plusnet Unlimited Broadband Deal

I have a free ADSL offer, but like others still got the £1 rise email.

When with Sky the promise is usually a fixed percentage discount, so rises are worked out pro rata, but free items remain free (maintaining the 100% discount).

Though call centre staff have told callers that they will have to pay the £1, I queried this, by email, as the offer was for a 'free' service and it's not free if it costs £1. (No charges were promised fixed, except for pre-paid rental, but 'free' is subtly different.)

I have not had a reply and can't check the likely next bill until it is declared, as PlusNet don't apply discounts until the actual bill is ready.

Two years ago when I moved to Plusnet I did so because it was over half the price of BT and at the same time I cancelled the TV license because the only thing I do with the TV is listening to the local radio station during the football season.
In my search when BT put up their prices I came across a piece that said if they raise the price by more than the rate of inflation you can move without penalty, I believe that is now law and you just give them notice of your intention to move within 30 days but you pay any increase during that time but it is a way out of a contract, without having to pay for the rest of the contract. You would research other providers and choose what you thought was the best option then start the move.

macman wrote: »

PN are not breaking the contract, because it's not a fixed price contract.
The price you are offered for the first 12m is a discount of £x off the 'normal' price of £y. If y goes up, so does your discounted price.
The only provider offering a fixed price during minimum term is TT, so that is your remedy if you believe you have been 'extorted'.
IIRC, the PN £1 increase is offset by the abolition of the 99p charge for Caller Display.

Instead of quoting a special price , perhaps providers should be obliged to explain the nature of their discount.


I don't know about others, but Sky offer a fixed % reduction on the full price, so the full increase should be reduced by that same % , whereas PlusNet appear to fix a sum of money off, so customers are charged the full increase.