Claims Guys - not received payment

pkonline · 13 April 2018 at 4:56PM

Hi

Advice for a friend - went via the Claims Guys to claim PPI compensation - letter received 4m later asking for their cut of payment as the claim was successful. Happy to pay but we haven't received any money! Rang Claims Guys who say it's our issue and we need to chase the bank. Of we are paying a third of money, why should it be our responsibility - surely that's what their commission is for? It appears the bank sent a cheque to the old address - although the claim was with our updated address.

Any advice?

Thanks

Nasqueron · 13 April 2018 at 5:22PM

Tell them to wait until you have the cash, not the fault of your friend the bank sent it to the wrong place

[Deleted User] · 13 April 2018 at 11:06PM

pkonline wrote: »

Any advice?

Claims companies always chase their payment immediately the complaint is upheld. However, explaining the circumstances of your delayed payment will surely stay their hand...

pkonline · 18 April 2018 at 12:34AM

I informed them of above, and the have responded stating they cannot deal with bank due to data protection - odd considering they were acting for me with them!

Claims Guys - not received payment

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