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    • Bigantkl
    • By Bigantkl 13th Oct 19, 5:30 PM
    • 1Posts
    • 0Thanks
    Currys Care Plan Woes
    • #1
    • 13th Oct 19, 5:30 PM
    Currys Care Plan Woes 13th Oct 19 at 5:30 PM
    Hi all,

    In need of some advice.

    Back in 2017 we bought a Hoover Aqua Vision Condensor Tumble Dryer from Currys & took out their care plan at the same time, up until recently we have had no issue with the tumble dryer but as all things go we needed some parts replacing (hinges & water collector), so called up & arranged a engineer visit, we were told at the time the water collector was out of stock & would be a postal part sent out directly to us. Well engineer came on the 25th of September & stated that the hinges were fine (even though you could actually see the door had dropped, so he left & we waited for the water collector to arrive. Fast forward 14 days and still no sign of a water collector, so as per the terms of the plan, I called up & requested a "write off" to get a replacement dryer sorted, all the detail were take on the call & was told I'd have to wait 3-5 working days to await a decision (not mentioned anywhere on the plan paperwork) Called 5 days later & was told that it had been declined as the engineer had closed the job down, even though the postal part has still not arrived. So they reopen the claim & have another 3-5 working days to wait. After doing some research I have discovered that the plan is no way in any form a type of insurance, so cannot complain to the FCA.

    Any advice on where to go from here.

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    • Paul_DNAP
    • By Paul_DNAP 14th Oct 19, 10:18 AM
    • 694 Posts
    • 845 Thanks
    • #2
    • 14th Oct 19, 10:18 AM
    • #2
    • 14th Oct 19, 10:18 AM
    Alas, it's a sad way for you to find out what I have always suspected - that these "care plans" are purely a source of cash for them and they really don't plan to have the expertise behind them to actually do anything they promise, and nor do they care.

    Sadly, as you say, they are not beholden to any regulatory oversight, and so you are stuck in their system until you get fed up with them giving you the run around and you just decide to take your dryer to the local appliance recycling center and go somewhere more reputable to buy a replacement. I'd give them a 1 in 10 chance of ever repairing it, and certainly not until after Christmas & New Year, possibly Easter.
    (Although I could be wrong, I often am.)
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