Need a replacement Sky plus box

dudley3012 · 12 January 2011 at 10:09AM

Hi Everyone
We are going to have to replace our Sky plus box, unless a miracle has happened. It will not work, and we have now tried everything (rebooting ,reformatting etc).
Where is good for a cheap one? I am not goin to try Sky as they will try to upgrade me to HD and I am not paying £10 a month for that.
Any help gratefully received

Duds

Kurtis_Blue · 12 January 2011 at 10:14AM

Then don't pay £10 a month, you can say no.
Just phone Sky and either get it replaced for free or £65 the ONLY initial source of new boxes is Sky so might as well go direct, or take a gamble on an eBay 2nd hand box or get yours fixed using the sticky post at the top of the forum.

coffeeandfags · 12 January 2011 at 10:18AM

We managed to get a replacement Sky+ box from Sky just recently.
The multi-room box upstairs just refused to work, but luckily the contractors had one on their van

Secondhand obviously, but it was free so im not complaining :T

Heinz · 12 January 2011 at 10:20AM

Phoning to cancel because the box has stopped working and you "can't afford to buy a new one at the moment" frequently gets a new HD box for no charge. You have to go through to the cancellations department though, not ordinary customer services.

The other alternative is ebay - I got a perfect Sky+ box for £8.50 a couple of months ago.

PudseyDB · 12 January 2011 at 10:25AM

Agree with the others - they should exchange free of charge. They offered to do this with mine as i was having problems with it, but a visit from a friendly engineer found it was the dish that was faulty and replaced that.

There are cheap skyplus boxes on ebay as people sell them after they upgrade - its better if possible to find one local to you so you can collect.

spike7451 · 12 January 2011 at 11:11AM

coffeeandfags wrote: »

We managed to get a replacement Sky+ box from Sky just recently.
The multi-room box upstairs just refused to work, but luckily the contractors had one on their van
Secondhand obviously, but it was free so im not complaining :T

It's not 'luck' that they had one in the van,they carry a van stock of all type of boxes for use on top of what they are issued on a daily basis for their jobs.They carry new & reconditioned boxes.
Reason is just in case a box goes faulty on install or they pick up extra work to replace cancelled jobs.

Ironically,I replaced my Aunt's Thompson Sky+ yesterday with my old PACE one as the PSU blew on hers & when it came on,she got error messages when trying to use the Sky+ stuff.
Just need to find somewhere now in NI that can replace the PSU for her..

jamesflood · 12 January 2011 at 11:31AM

Ok, 1 tip for you.

Ring sky and tell them that you can smell burning coming from your box.

They will either send u a new 1 asap because it's a fire hazard or send someone round. If someone does come round, they cant leave you without a box so you will get 1 regardless!!

Hope this helps

dudley3012 · 12 January 2011 at 12:10PM

Thanks everyone. I didn't know that they replaced free of charge. I think they should be okay with us as we have been customers for 13 years and have phone and bb with them too. We are not on the top package though. I could jsut try saying no to the HD and £10 a month but I would probably get drawn in

If it is still not behaving this evening then I shall bash the phones as I cannot bear Feeview, not a bad channel mix but we only get Welsh so that is a bit annoying.

Mallotum_X · 12 January 2011 at 12:13PM

Dont get drawn in, just say no lol!

Phoning to cancel often gets you good deals on all sorts of things, so try that first.

spike7451 · 12 January 2011 at 12:15PM

dudley3012 wrote: »

Thanks everyone. I didn't know that they replaced free of charge. I think they should be okay with us as we have been customers for 13 years and have phone and bb with them too. We are not on the top package though. I could jsut try saying no to the HD and £10 a month but I would probably get drawn in
If it is still not behaving this evening then I shall bash the phones as I cannot bear Feeview, not a bad channel mix but we only get Welsh so that is a bit annoying.

They don't.They charge £65 a call out after the first year however in some circumstances they may reduce or remove the charge.

jamesflood · 12 January 2011 at 1:16PM

£35 callout charge for Sky techs, or atleast that's what we are told to say at virgin

Whilst ours are free

Need a replacement Sky plus box

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free