Warning re 24/7 Home Rescue

Customer ref WS0303653


Avoid Avoid Avoid


DO NOT use this company. Our tenant was without heating or hot water for 24 days as a result of their incompetence. They diagnosed a broken boiler, we paid over 2K for a new one to be fitted and It took them 15 days from when it was installed to get the brand new boiler working, charging us extra for things that didn’t help along the way. We lost so much money as our tenant understandably stopped paying rent. The emotional stress and strain was incredible, to us and our tenant. Her relationship broke down as a result. We have filed 3 complaints online and none of them have been addressed. The first complaint was filed nearly 8 months ago. They promise to get back to you in 8 weeks.

They are happy to call us to ask why we don’t want to stay with them however, when we asked about the complaints we made( this was last week ) they couldn’t see this on file. The guy asked us to send him the complaint, we did, and then got an email back asking us to file a complaint via the same system that has failed 3 times before. This company is a joke if you have a problem. They outsource the jobs and the engineers dont always know what they are doing. 24/7 is a joke as it gives you the impression your job will be completed quickly when that could not be further from the truth. Please don’t get caught like we did. It has scarred us, it really has. There is no possible way they can justify this level of service.

In an attempt to actually get an answer we are now resorting to trying to contact the directors, to try and get our complaint actually heard.

I can confirm that you are indeed asked to place a review for a months free insurance. For me this was a few days after taking cover. However 11 days in I canceled my deal. I had a service after being told this was free it actually cost me 60 quid.
They came and asked to see the boiler to which the wife explained you are standing in front of it. He took out a torch and said the boiler is dangerous and capped the meter on what was to be the coldest night so far of 2019. He explained my boiler is old and parts are not available so I will instead survey your house for a new boiler.
So I purchased some heatere for the children. The office said morally he had too as the sight glass was broken and to remove the plate he would disturb the asbestos seal.
And I was leaking co but my alarms all 3 of them didnt sound. I called 2 local experts that said first the boiler has a valve shut off so no need to cap the meter and 2nd the seal isnt even present and 3rd its an open flue boiler so glass doesnt really make much of a difference. Anyhow they used actual equipment to safety check the gas line and the emmisions. Had a full service with some new parts including glass and gasket yes new parts that were available. The boiler is now safe and fully working. During the 3 days of waiting for my local expert to come I had 5 calls from 247 to discuss a new boiler. They seemed confused and kept putting me on hold to discuss if it was possible to install my new boiler downstairs. I couldnt have an install date until I paid a non refundable deposit of £399 which varied from £299 to £800 depending on what confused person I spoke with.
Any how I have caceled my cover and intend on getting a new modern boiler elswhere in 2020. They refuse to give me my 60 quid back but in a way im glad they are not getting £4340 + the £399. They did however offer to check my new engineers work to put my mind at ease. That made me laugh I mean they must of been joking. 2 children 3 nights of cold no hot water. If a 247 engineer ever appears at my door again well lets just leave that to the imagination.