Electricity Meter - wrong on national database

Hi,

My duel fuel account was with solarplicity until this summer when it was transferred over to Toto energy. I have been paying for duel fuel by direct debit for the 6 years I have been in this house. When we looked to change suppliers back in 2016 we discovered that our electricity meter was on the national system as a pre-payment meter when it wasn’t. Our supplier at the time, Eon, changed this on the database and we were able to change suppliers. Now I am being told by Toto that our meter is down as a pre-payment one again. Has anyone else come across this problem and how have they managed to resolve it? I’m not getting much help from Toto to be honest although I have raised a complaint with them!

Thanks!