Electricity Meter - wrong on national database

CatNE

Hi,

My duel fuel account was with solarplicity until this summer when it was transferred over to Toto energy. I have been paying for duel fuel by direct debit for the 6 years I have been in this house. When we looked to change suppliers back in 2016 we discovered that our electricity meter was on the national system as a pre-payment meter when it wasn’t. Our supplier at the time, Eon, changed this on the database and we were able to change suppliers. Now I am being told by Toto that our meter is down as a pre-payment one again. Has anyone else come across this problem and how have they managed to resolve it? I’m not getting much help from Toto to be honest although I have raised a complaint with them!

Thanks!

Talldave

In my experience it's your current supplier who has to fix issues in the meter database, so you have to persevere with Toto. (My problem was a commercial "flag" on a domestic meter, but it prevented switching until it was changed).