Has anyone dealt with Meadow Vale Mobility”

My father passed away in january 2012, my mother was very vunrable at this time, meadowvale came to advise about a stairlift, after a couple of hours my mother was asked for a deposit, the salesman took her barclays bank card and using her phone managed to take the full payment of £5100 from her account, my mother was very confused at the time! After the promised 2 week delivery time had passed my mother chased them up with no replys, we sent many cancellation letters, registered post, of which none arrived!!
I chased via email, no phone replies, finally Miss Helen Page, a newly appointed director, sent a letter accepting the cancellation letter and promising a good will payment refund within 28 days.
This came and went, now Miss Page isnt even opening my emails to read them.
And no contact can be made.
Im going to have to take them to the small claims court, i will also advise the national media, but getting my mothers money back isnt looking that good.
Please pass this infomation around i cant understand how companys like this still manage to trade after reading all the old and vunrable people there ripping off!!!!

Hi everyone,
I know this is quite an old link but I have recently had dealings with meadow vale.
They came to see my 83 year old grandma and offered her a new slimline scooter , she paid £500 deposit. she was told she would have her scooter within two weeks, obviously that didnt happen. Its now been over 3 1/2 weeks since the scooter should of turned up and no one at all has been in touch with her or anything. We have tried calling every number on their website all to which do not work, We even called the reps mobile number and no answer.
I have reported them to trading standards and action fraud, i sent a few e-mails and i have finally had a reply from "helen page" which someone did state about earlier, it was quite a snotty email stating they were having problems with their phones and have set up a freephone number and she was suprise that since i checked out their website how i missed it??! so cheeky as I have tried every number on their website and non work...one number goes to a voicemail which i have left a message on! I have just stated that most elderly do not have access to internet and so its not easily accessible and surely sent a generic letter out to their customers explaining what is going on is what a good business would do?!
I have requested a refund as I think they are within breach of contract as the product has not been delivered as promised with no correspondence as to what is happening.


As i said I've reported them to trading standards and action fraud , i have also checked out with the insolvency agency to see if they are in liquidation or anything..and they confirmed they are not.


ARGHHHHHHHHH SO ANGRYYY!
sorry for rambling

sytra wrote: »

Meadow Vale on watchdog tonight....SCAMMERS

Argh. I missed it. Im gutted too because I've really gone to town on these guys, action fraud have been brilliant and trading standards, after my horrible voicemail on the rep who sold my gran the so called "scooter" Phone he called my gran and begged her not to cancel the order and that they were waiting for a few parts....thats odd because I was told on an email that it was a delay of the container from America!!?:/

GRRR scammers really do annoy me!