We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Holiday firms Late Rooms and Super Break stop trading - MSE News
Former_MSE_Naomi
Posts: 519 Forumite
The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know...
Read the full story:
'Holiday firms Late Rooms and Super Break stop trading'
Click reply below to discuss. If you haven’t already, join the forum to reply.
'Holiday firms Late Rooms and Super Break stop trading'
Click reply below to discuss. If you haven’t already, join the forum to reply.
0
Comments
-
What's wrong with the thread that was started yesterday?0
-
Here is the discussion that started yesterday-
https://forums.moneysavingexpert.com/discussion/6031883/super-break-and-laterooms-com-cease-trading0 -
I wondered if anyone has any thoughts on this situation.
I booked a hotel package with Superbreak that included rail travel to Edinburgh. The trip completed two weeks ago.
I paid for the trip through a travel agent who sold the Superbreak package.
I have just found out that the hotel has now charged the cost of the hotel stay to my credit card (they asked for my credit card on arrival as I thought this was normal practice).
So at the moment I have paid twice for the hotel. I am trying to contact the hotel for an explanation.
However, I guess that as Superbreak has collapsed and have not yet paid the hotel, the hotel is bypassing the receiver and taking the money from me without actually informing me. Effectively, passing the problem on to me to make a claim to ABTA.
Has anyone comments as to whether the hotel is acting legally - they have not informed me about making the charge. I have contacted my credit card company and they were no real help.
Cheers
Martyn0 -
Just an update on this case, that has now actually been resolved. Some people have asked for more details in private messages.
My original payment to Superbreak was made via a travel agent using my Visa debit card from my main bank.
The hotel accepted the Superbreak vouchers as payment for the stay and the holiday completed with no issues. On checking in at the hotel, they asked for my credit card. This practice I took as being normal for any extra purchases, etc. My Visa credit card is issued by a different company i.e. not my debit card bank.
Two weeks after completion of the holiday Superbreak went into administration.
The hotel then (almost immediately) charged the full cost of the hotel stay to my credit card - they did not inform me about making the charge.
I initially thought that the hotel was acting incorrectly by trying to bypass the Superbreak administrator. ABTA also told me the hotel was in the wrong.
I spoke to the hotel and they told me that Superbreak had collapsed and had not paid the hotel for my stay.
I filed a dispute with my credit card company who investigated the situation and eventually told me that because I allowed the hotel to "see" my credit card on arrival then I had implicitly given permission for them to take the payment - even though I signed nothing and was not told of this possibility. They said the hotel was claiming via a “Subject to Final Audit” clause.
I had talked to my debit card bank previously and when contacting them again they said they would refund the money to me under failure to supply goods clause (or something) and would perform a chargeback to the travel agent who I originally paid.
This all happened and the travel agent has now claimed the money back from ABTA under the Superbreak ABTA policy.
In future I will use the same card for initial payment and hotel presentation – if I had done this the claim would have been a little easier, I think?0 -
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.8K Banking & Borrowing
- 253.8K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 245.9K Work, Benefits & Business
- 601.9K Mortgages, Homes & Bills
- 177.7K Life & Family
- 259.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards