Onestream broadband

Onestream is owned by OneCom who have a strategic partnership with Vodafone.

https://onecom.co.uk/onecom-buys-evolve-in-deal-set-to-bring-7m-new-earnings-in-first-year/

You have to search quite a bit to find out details about who owns OneStream however it just seems to me that OneStream fibre is actually Vodafone fibre just repackaged in a different way.

OneCom also own the following websites;

commsmanager.com
connectwithevolve.co.uk
connectwithonecom.co.uk

I took the plunge on the Black Friday deal (£9.99) and have been using the standard broadband for a while now so I thought it's time to give my opinion. I moved from Sky and the biggest complaint I've had is that the download speed is not as good. I believe they piggyback on the Vodafone network and it seems to correlate with reviews of Vodafone's ISP division. However, the ping rate is fast so I would imagine that if you are an online gamer to a certain extent it is a plus point. I've not had problems with IPTV up to now but I do think that it would be in the company's best interest to focus on improving it's download speed. I personally had a smooth transition and have not had reason to contact them directly so I can't comment on customer service. The router is pretty basic but it does the job. Being a new kid on the block there's room for improvement so I guess it remains to be seen as to how good it will be in the long term.

It appear like they have different deals with different comparison sites and at the time of writing "broadband-finder" seem to have the best deal for them.

A point to make though is that there is a massive price hike after 12 months so be careful when your contract is ending.

Onestream has repeatedly misbilled me since I joined them. The first engineer they sent said the wiring in my home was broken and I needed to get my landlord to run another phone line. The second engineer, nearly a month later, had us up and running minutes after stepping through our door.

Onestream billed us for the month we didn't have internet. Took hours to get through to anyone, and they eventually agreed to credit us.

They currently owe us £153.80. They billed us twice for installation (£30 the first time, then £33.80 the second time) and then billed us £120 for a missed engineer appointment that was not missed. They knew it was not missed when they took that money.

I complained about the misbilling on the 13th of May, and after a lot of arguing they agreed to repay the money. They emailed my wife (the account holder, I'm just a named person on the account) to say that yes, they did owe us £153.80, and that we would get a refund within 30 days.

Well, 48 days later and we still don't have our money back. We've called them repeatedly, and every time they tell us it's with the billing department, and we will have our money back within a week.

Another thing I've noticed is that since I put up a negative review on trustpiliot, they've jumped from 1 star to 3. Loads and loads of positive reviews all of a sudden. And they tried to get my review removed. I would guess they tried to get all negative reviews removed.

Not saying they've put up loads of fake reviews, but it does seem suspect, don't you think?