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O2 payg charging glitch or phone glitch?
I got so furious with a BBC show on Radio Five I tried to send a text. My phone flagged it as 'Unsent' but I couldn't see how to re-send it so I wrote another text and got another 'Unsent' . I then got a text from O2 stating my remaining balance on my a/c was about £10 less than I thought.
I used a subject access request to see my account usage and saw I'd been charged for the 2 'Unsent' texts and also for multiple data usage (about 2 usages a minute through one morning from 0215 to 0926. ). I have never knowingly/deliberately used mobile data in my life and have always had it switched off, I only ever use home and free wifi. So the idea I would suddenly wake up during the night one time and switch mobile data on and leave it on for 7 hours before switching it off is impossible I would have thought.
How could these glitches occur, could it be my phone (Moto E4plus) or an issue with O2? I have noticed the 'do not disturb' icon switched to 'on' on my phone sometimes without me having done that but never anything else.
I used a subject access request to see my account usage and saw I'd been charged for the 2 'Unsent' texts and also for multiple data usage (about 2 usages a minute through one morning from 0215 to 0926. ). I have never knowingly/deliberately used mobile data in my life and have always had it switched off, I only ever use home and free wifi. So the idea I would suddenly wake up during the night one time and switch mobile data on and leave it on for 7 hours before switching it off is impossible I would have thought.
How could these glitches occur, could it be my phone (Moto E4plus) or an issue with O2? I have noticed the 'do not disturb' icon switched to 'on' on my phone sometimes without me having done that but never anything else.
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Comments
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Its entirely plausible you got up in the middle of the night once, used the phone and weren't aware it was connected to data and not wifi. The number of times I go to bed and wake up the following morning and it transpires I left the TV on standby or the laptop plugged in or I did something I would never normally do in a bleary-eyed state. I'm positive I went to the toilet last night at some unGodly hour but I don't remember doing it, in fact I can't even remember what episode of the sitcom I was watching in bed was.
But anyway if you used mobile data by accident or otherwise and then left it on, that's not a "glitch", o2 or phone issue, that's a "user forgot to turn it off" issue, which would be the same one in that "do not disturb" does not turn itself on (it can be done by a schedule but can also be done by swiping down).
It's not o2's responsibility to remind you to check your data's off regardless of whether you use it at all, at 4pm or at 3am as a one off. In a 24hr society people use mobile data all the time and for all they know you woke up in the middle of the night and couldn't sleep.0
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