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20,000+ TSB complaints yet to be resolved - MSE News

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Former_MSE_Callum
Former_MSE_Callum Posts: 696 Forumite
Third Anniversary 10 Posts I've been Money Tipped! Newshound!
in Budgeting & bank accounts
20,000+ TSB complaints yet to be resolved
...
Read the full story:
'20,000+ TSB complaints yet to be resolved'
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Comments

  • KittenChops
    KittenChops Posts: 472 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    This may be a total coincidence but a few days after I asked TSB on Twitter how I should contact them for a SAR, they actually sent a final response & a cheque (about 6 months after I submitted the complaint).
  • badger09
    badger09 Posts: 11,578 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    MSE_Callum wrote: »
    20,000+ TSB complaints yet to be resolved
    ...
    Read the full story:
    '20,000+ TSB complaints yet to be resolved'
    OfficialStamp.gif
    Click reply below to discuss. If you haven’t already, join the forum to reply.

    Link to article isn't working for me:cool:
  • EachPenny
    EachPenny Posts: 12,239 Forumite
    10,000 Posts Combo Breaker
    badger09 wrote: »
    Link to article isn't working for me:cool:

    Put in a complaint, wait 6 months, maybe then you will get some compensation. ;)
    "In the future, everyone will be rich for 15 minutes"
  • KittenChops
    KittenChops Posts: 472 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    EachPenny wrote: »
    Put in a complaint, wait 6 months, maybe then you will get some compensation. ;)


    Or, for more a instant result, post sarcastic comments on an online forum ;-)
  • eskbanker
    eskbanker Posts: 37,182 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    badger09 wrote: »
    Link to article isn't working for me
    Correct link (well, working for me) is https://www.moneysavingexpert.com/news/2019/02/tsb-resolves-181-000-complaints-since-it-glitch/

    Incorrect URL (linked in OP at time of posting): https://www.moneysavingexpert.com/news/2019/february/tsb-resolves-181-000-complaints-since-it-glitch/

    Looks like someone didn't adhere to the monthly naming convention when creating news stories, I think there was a similar issue on another news thread yesterday....
  • flora1972
    flora1972 Posts: 9 Forumite
    That explains why I've heard sweet FA from them regarding a recent complaint!
  • Josephine67
    Josephine67 Posts: 1 Newbie
    First Post
    I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 
  • eskbanker
    eskbanker Posts: 37,182 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Josephine67 said:
    I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 
    Nothing stopping you from complaining again but to be honest it sounds like you could/should have taken further actions to mitigate this - as with any other bank they publish non-0800 numbers for calling from abroad so not being able to call 0800 numbers isn't justification for abandoning attempts to make timely payment IMHO....
  • colsten
    colsten Posts: 17,597 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Josephine67 said:
    I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 
    What was their answer when you asked for a non-0800 number? What happened when you called the number printed on the back of your TSB debit cards (+44 203 284 1575)?
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