20,000+ TSB complaints yet to be resolved - MSE News 1 February 2019 at 1:19PM in Budgeting & bank accounts 9 replies 1.1K views

Former_MSE_Callum

20,000+ TSB complaints yet to be resolved
...

Read the full story:
'20,000+ TSB complaints yet to be resolved'

Click reply below to discuss. If you haven’t already, join the forum to reply.

KittenChops

This may be a total coincidence but a few days after I asked TSB on Twitter how I should contact them for a SAR, they actually sent a final response & a cheque (about 6 months after I submitted the complaint).

badger09

MSE_Callum wrote: »

20,000+ TSB complaints yet to be resolved
...

Read the full story:
'20,000+ TSB complaints yet to be resolved'

Click reply below to discuss. If you haven’t already, join the forum to reply.

Link to article isn't working for me:cool:

EachPenny

badger09 wrote: »

Link to article isn't working for me:cool:

Put in a complaint, wait 6 months, maybe then you will get some compensation.

KittenChops

EachPenny wrote: »

Put in a complaint, wait 6 months, maybe then you will get some compensation.

Or, for more a instant result, post sarcastic comments on an online forum ;-)

eskbanker

badger09 wrote: »

Link to article isn't working for me

Correct link (well, working for me) is https://www.moneysavingexpert.com/news/2019/02/tsb-resolves-181-000-complaints-since-it-glitch/

Incorrect URL (linked in OP at time of posting): https://www.moneysavingexpert.com/news/2019/february/tsb-resolves-181-000-complaints-since-it-glitch/

Looks like someone didn't adhere to the monthly naming convention when creating news stories, I think there was a similar issue on another news thread yesterday....

flora1972

That explains why I've heard sweet FA from them regarding a recent complaint!

Josephine67

I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 

eskbanker

Josephine67 said:

I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 

Nothing stopping you from complaining again but to be honest it sounds like you could/should have taken further actions to mitigate this - as with any other bank they publish non-0800 numbers for calling from abroad so not being able to call 0800 numbers isn't justification for abandoning attempts to make timely payment IMHO....

colsten

Josephine67 said:

I recently could not access my account to pay credit card off, £26. I complained and was told to ring 0800 number. Explained by email that cannot access 0800 numbers from Australia.  They proceeded to charge £12 per month (3months) and have destroyed my credit rating. I have now paid it off, (£63). I clearly had the means to pay it off from 2 further TSB accounts. Advice anyone? 

What was their answer when you asked for a non-0800 number? What happened when you called the number printed on the back of your TSB debit cards (+44 203 284 1575)?