We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Hotelsclick and Hotelsquickly warning
Drummist
Posts: 1 Newbie
Just a word of warning to anyone booking a hotel or trip via the travel websites.
On 1st January 2018 I booked the H10 London Waterloo for New Years Eve 2018/19 through hotelquickly.com via Trivago. I paid £211:62 via my current account and received a confirmation email.
On 6th December (11 months later!) I received an email from hotelquickly.com informing me the booking had been cancelled. On phoning the hotel, they told me it had been cancelled by hotelquickly the day before.
To be brief, many emails later I am still waiting for a refund. I'm currently negotiating both with my bank and Trivago.
Coincidentally, a similar situation has arisen with hotelsclick.com, who also refuse to refund £72:75 for a booking in Manchester that was cancelled by them out of the blue.
So if you're booking trips/holidays/days away through the usual websites, please check that either you have travel insurance that covers cancellations or that the host website is using reputable secondary sites. Maybe a quick check on Trustpilot. Checking with the hotel after booking is pointless as it seems the booking can be cancelled any time they like!
Better still, book direct and save yourself a headache......:mad:
On 1st January 2018 I booked the H10 London Waterloo for New Years Eve 2018/19 through hotelquickly.com via Trivago. I paid £211:62 via my current account and received a confirmation email.
On 6th December (11 months later!) I received an email from hotelquickly.com informing me the booking had been cancelled. On phoning the hotel, they told me it had been cancelled by hotelquickly the day before.
To be brief, many emails later I am still waiting for a refund. I'm currently negotiating both with my bank and Trivago.
Coincidentally, a similar situation has arisen with hotelsclick.com, who also refuse to refund £72:75 for a booking in Manchester that was cancelled by them out of the blue.
So if you're booking trips/holidays/days away through the usual websites, please check that either you have travel insurance that covers cancellations or that the host website is using reputable secondary sites. Maybe a quick check on Trustpilot. Checking with the hotel after booking is pointless as it seems the booking can be cancelled any time they like!
Better still, book direct and save yourself a headache......:mad:
0
Comments
-
Earlier thread here about HotelQuickly:Just a word of warning to anyone booking a hotel or trip via the travel websites.
On 1st January 2018 I booked the H10 London Waterloo for New Years Eve 2018/19 through hotelquickly.com via Trivago. I paid £211:62 via my current account and received a confirmation email.
On 6th December (11 months later!) I received an email from hotelquickly.com informing me the booking had been cancelled. On phoning the hotel, they told me it had been cancelled by hotelquickly the day before.
To be brief, many emails later I am still waiting for a refund. I'm currently negotiating both with my bank and Trivago.
Coincidentally, a similar situation has arisen with hotelsclick.com, who also refuse to refund £72:75 for a booking in Manchester that was cancelled by them out of the blue.
So if you're booking trips/holidays/days away through the usual websites, please check that either you have travel insurance that covers cancellations or that the host website is using reputable secondary sites. Maybe a quick check on Trustpilot. Checking with the hotel after booking is pointless as it seems the booking can be cancelled any time they like!
Better still, book direct and save yourself a headache......:mad:
https://forums.moneysavingexpert.com/discussion/5935558/hotelquickly-avoid-they-are-cancelling-bookings-last-minute
In particular, posts # 13 onwards0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.4K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards