Hotelsclick and Hotelsquickly warning

Drummist

Just a word of warning to anyone booking a hotel or trip via the travel websites.
On 1st January 2018 I booked the H10 London Waterloo for New Years Eve 2018/19 through hotelquickly.com via Trivago. I paid £211:62 via my current account and received a confirmation email.
On 6th December (11 months later!) I received an email from hotelquickly.com informing me the booking had been cancelled. On phoning the hotel, they told me it had been cancelled by hotelquickly the day before.
To be brief, many emails later I am still waiting for a refund. I'm currently negotiating both with my bank and Trivago.
Coincidentally, a similar situation has arisen with hotelsclick.com, who also refuse to refund £72:75 for a booking in Manchester that was cancelled by them out of the blue.
So if you're booking trips/holidays/days away through the usual websites, please check that either you have travel insurance that covers cancellations or that the host website is using reputable secondary sites. Maybe a quick check on Trustpilot. Checking with the hotel after booking is pointless as it seems the booking can be cancelled any time they like!
Better still, book direct and save yourself a headache......:mad:

Pollycat

Drummist wrote: »

Just a word of warning to anyone booking a hotel or trip via the travel websites.
On 1st January 2018 I booked the H10 London Waterloo for New Years Eve 2018/19 through hotelquickly.com via Trivago. I paid £211:62 via my current account and received a confirmation email.
On 6th December (11 months later!) I received an email from hotelquickly.com informing me the booking had been cancelled. On phoning the hotel, they told me it had been cancelled by hotelquickly the day before.
To be brief, many emails later I am still waiting for a refund. I'm currently negotiating both with my bank and Trivago.
Coincidentally, a similar situation has arisen with hotelsclick.com, who also refuse to refund £72:75 for a booking in Manchester that was cancelled by them out of the blue.
So if you're booking trips/holidays/days away through the usual websites, please check that either you have travel insurance that covers cancellations or that the host website is using reputable secondary sites. Maybe a quick check on Trustpilot. Checking with the hotel after booking is pointless as it seems the booking can be cancelled any time they like!
Better still, book direct and save yourself a headache......:mad:

Earlier thread here about HotelQuickly:

https://forums.moneysavingexpert.com/discussion/5935558/hotelquickly-avoid-they-are-cancelling-bookings-last-minute


In particular, posts # 13 onwards