O2 announces customer compensation after data outage - MSE News

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Former_MSE_Naomi
Former_MSE_Naomi Posts: 519 Forumite
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in Mobiles
Millions of O2 customers who were left unable to use their mobile data for almost 24 hours will be given compensation, the network operator has confirmed...
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'O2 announces customer compensation after data outage'
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  • KTF
    KTF Posts: 4,820 Forumite
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    Line up, line up. Compensation chasers inbound...
  • poppy10_2
    poppy10_2 Posts: 6,575 Forumite
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    KTF wrote: »
    Line up, line up. Compensation chasers inbound...
    2 days of free service is hardly lucrative
    poppy10
  • Pound
    Pound Posts: 2,784 Forumite
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    Looking forward to my £1.84 :money:
  • boo_star
    boo_star Posts: 3,202 Forumite
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    It's a bit pathetic that PAYG users have to hand over money to get their compensation rather than just giving them say 10% of their last top-up but I'm sure they'll manage.
  • pmduk
    pmduk Posts: 10,655 Forumite
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    Wait til people realise just how little their pro-rata refund is!
  • ballyblack
    ballyblack Posts: 5,065 Forumite
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    edited 8 December 2018 at 4:03PM
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    Got a text from Tesco Mobile ...........am getting 2GB extra in January


    much better for me than o2's .......2 days of free service


    .
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    But O2 themselves are suing Ericsson for up to £100 million - so where will this payment go ?
    a) The customers

    b) O2's Shareholders....
    Guess which
  • KTF
    KTF Posts: 4,820 Forumite
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    Where do you think the discount being given to customers is coming from?
  • earthmother
    earthmother Posts: 2,563 Forumite
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    Just to note, there's a post doing the rounds on Facebook saying that the compensation is £50 and to ring a London number to claim - didn't think that sounded right, so I googled the number - which turned out to be the Downing Street switchboard. Not sure whether to applaud or condemn whoever thought it up - feel for the poor switchboard operators, and anyone who truly thinks they're due £50, but at the same time ...
    DFW Nerd no. 884 - Proud to [strike]be dealing with[/strike] have dealt with my debts
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