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Plusnet becomes first broadband provider to introduce end-of-contract reminders - MSE News

Former_MSE_Callum
Former_MSE_Callum Posts: 696 Forumite
Third Anniversary 10 Posts I've been Money Tipped! Newshound!
in Broadband & internet access
Plusnet has promised to warn new customers when their contract is coming to an end - and will guarantee not to raise prices mid-contract...
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'Plusnet becomes first broadband provider to introduce end-of-contract reminders'
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Comments

  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is it the first?

    On 28th June I received an email from EE that your deal ends soon, this means your price may change, lots of great deals, call us

    25th August
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Was that for your broadband or mobile?
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    pmduk wrote: »
    Was that for your broadband or mobile?

    Home landline and broadband

    I thought that's what this was about. Have I posted by mistake?
  • Quentin
    Quentin Posts: 40,405 Forumite
    edited 9 August 2018 at 7:38PM
    Promising no price increase during the contract looks s first.
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
    1,000 Posts Combo Breaker
    Quentin wrote: »
    Promising no price increase during the contract looks s first.

    Don't Talktalk do that though and have for awhile?
  • [Deleted User]
    [Deleted User] Posts: 1,655 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 9 August 2018 at 7:52PM
    As @Colin_Maybe said TalkTalk do offer this too.

    And just like TalkTalk, the fixed price is only on line rental and broadband. All other elements may increase at any time (e.g call costs, TV). So not a 100% fixed deal.

    Given Plusnet's role is to take customers from TalkTalk, it is hardly surprising that they are copying them.
  • VT82
    VT82 Posts: 1,085 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Quentin wrote: »
    Promising no price increase during the contract looks s first.
    Probably being done so that they don't have to allow people to leave penalty free when they jack up the price by a quid a month, even if the customer has just had a juicy cashback incentive and free router for joining them.
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    redux wrote: »
    Home landline and broadband

    I thought that's what this was about. Have I posted by mistake?

    Not at all, just avoiding any confusion.
  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    You meant, of course, "end of minimum term" reminders - but they are only doing what new Ofcom rules will force them to do shortly, anyway:
    https://www.ofcom.org.uk/consultations-and-statements/category-2/end-of-contract-notifications

    The move by Plusnet is just a headline-grabbing exercise in a similar manner to when Three started offering free calls to 0800 and 0808 numbers a while before Ofcom rules compelled all mobile providers to do this.

    Or when whoever it was started offering free caller ID ahead of the 1 October 2018 deadline when all providers must offer this.
  • 20aday
    20aday Posts: 2,610 Forumite
    Ninth Anniversary 1,000 Posts Combo Breaker PPI Party Pooper
    BT offer fixed prices for 18 months on their new 'Plus' plans but once you read the terms and conditions again out of allowance charges etc aren't fixed.

    Interestingly Plus.net still mention any changes that are detrimental may allow early termination of contracts; wonder if this will apply to their 'fixed' plans?
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
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