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Laptop applications not working properly

135

Comments

  • lonestarfan
    lonestarfan Posts: 1,232 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    Every time I try to download a ccleaner or a malwarebytes programme I get a message saying C Cleaner etc has been prevented from downloading due to a virus.
    I also googled how to remove the Windows scam. It said go to settings control panel uninstall but I can't find the name of the programme to uninstall. It also says it's complicated to uninstall so it's saying buy spy hunter which is £40. Then every time I click on an application I have to be very quick to click on an application and within seconds it stops responding so every time I try the next solution then I have to turn off again so I'm having to turn it off every few seconds and am not getting anywhere.
  • lonestarfan
    lonestarfan Posts: 1,232 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    debitcardmayhem wrote: »
    Ask the moderators to merge your two threads , you can't deal with two lots of things at once. https://forums.moneysavingexpert.com/discussion/comment/74635634#Comment_74635634

    I was just thinking the same sorry! I'll get into it now .
  • debitcardmayhem
    debitcardmayhem Posts: 13,402 Forumite
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    try clicking on this https://downloads.malwarebytes.com/file/adwcleaner see what happens
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • Cornucopia
    Cornucopia Posts: 16,625 Forumite
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    Threads merged per OP's request.
  • Frozen_up_north
    Frozen_up_north Posts: 3,061 Forumite
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    lonestarfan wrote: »
    Every time I try to download a ccleaner or a malwarebytes programme I get a message saying C Cleaner etc has been prevented from downloading due to a virus.

    Sounds like you have malware or a virus... so much for McAfee A/V.

    I would look to create a bootable disk on another PC, Bitdefender has such a facility. Try:
    https://www.bitdefender.com/support/how-to-create-a-bitdefender-rescue-cd-627.html
  • debitcardmayhem
    debitcardmayhem Posts: 13,402 Forumite
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    edited 8 August 2018 at 11:21PM
    debitcardmayhem wrote: »
    try clicking on this https://downloads.malwarebytes.com/file/adwcleaner see what happens
    If this does not work you would try this which bypasses your browser
    press windows key + r (run) and type powershell then enter, or using the cortana search box on the taskbar and type powershell.

    This will bring up a new window
    in this window type (or copy) this 
    Invoke-WebRequest -Uri "https://downloads.malwarebytes.com/file/adwcleaner" -OutFile adw.exe 

press enter
wait while it downloads
then type (or copy) 

.\adw.exe 

  press enter it should ask if you want to run adwcleaner from malwarebytes select yes , then scan and allow it to clean what it finds.
    NB the box above may have a scroll bar at the bottom so make sure you scroll right


    Edited also you could use this method for malwarebytes too change the https bit to "https://downloads.malwarebytes.com/file/mb3/" and change adw.exe to mwb.exe on both lines
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Frozen_up_north wrote: »
    Sounds like you have malware or a virus... so much for McAfee A/V.

    I would look to create a bootable disk on another PC, Bitdefender has such a facility. Try:
    https://www.bitdefender.com/support/how-to-create-a-bitdefender-rescue-cd-627.html


    ^^ I agree.


    Personally, I like Avast's Rescue Disc -- it's always done a good job of fixing infested machines. You can create on another PC with Avast Antivirus installed.
  • debitcardmayhem
    debitcardmayhem Posts: 13,402 Forumite
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    Frozen_up_north wrote: »
    Sounds like you have malware or a virus... so much for McAfee A/V.

    I would look to create a bootable disk on another PC, Bitdefender has such a facility. Try:
    https://www.bitdefender.com/support/how-to-create-a-bitdefender-rescue-cd-627.html


    Give the OP a chance to get rid of it (since it sounds like PUP/adware) using the suggested methods ?
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • debitcardmayhem
    debitcardmayhem Posts: 13,402 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    esuhl wrote: »
    ^^ I agree.


    Personally, I like Avast's Rescue Disc -- it's always done a good job of fixing infested machines. You can create on another PC with Avast Antivirus installed.
    See my previous posts :cool:
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • Frozen_up_north
    Frozen_up_north Posts: 3,061 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    debitcardmayhem wrote: »
    Give the OP a chance to get rid of it (since it sounds like PUP/adware) using the suggested methods ?

    Except the infected PC stops him! That's why a rescue disk produced on another PC is used to boot the infected PC... it bypasses the infected operating system.
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