Premier Inn Good Night Sleep Guarantee

newatc · 30 July 2018 at 1:27PM

JReacher1 wrote: »

As the post below you proves :rotfl:

We've stayed in PI scores of times and sometime have poor sleeps but have only claimed against the guarantee on the one occasion I mentioned because it was extreme.
I suppose I could have gone back and returned half the refund but clearly I'm not as perfect as you.

JReacher1 · 30 July 2018 at 2:32PM

newatc wrote: »

We've stayed in PI scores of times and sometime have poor sleeps but have only claimed against the guarantee on the one occasion I mentioned because it was extreme.
I suppose I could have gone back and returned half the refund but clearly I'm not as perfect as you.

I am not perfect (miles from it)

I would just feel uncomfortable if I mislead Premier Inn and claimed that my son had a bad nights sleep to get my hotel room costs refunded when it was not true.

It seems underhand

ess0two · 30 July 2018 at 3:00PM

Guarantee is now claimed online,rather than at the hotel reception.

pollypenny · 30 July 2018 at 7:21PM

ess0two wrote: »

Guarantee is now claimed online,rather than at the hotel reception.

Ah, yes, I remember now.

That would have suited me better the first time we had a problem. It was in an airport PI, with a new heating/cooling system which it was impossible to fathom in the middle of the night.

We mentioned our horrendous night as we dropped the key card off before our early flight, but were told we should have come down to reception and found someone to do it. Not likely, in pyjamas.

Anyway, we mentioned that the next time we checked in and told about the guarantee. The girl refunded a night then. We had paid considerably more, unfortunately.

We think they are great value - clean and comfortable. Don't often manage one if the £39 rooms, though.

newatc · 30 July 2018 at 9:39PM

JReacher1 wrote: »

I am not perfect (miles from it)

I would just feel uncomfortable if I mislead Premier Inn and claimed that my son had a bad nights sleep to get my hotel room costs refunded when it was not true.

It seems underhand

Just for the record I didn't mislead (didn't mention my son) and in fact didn't even claim the refund. I told the receptionist and she volunteered the refund which given all the circumstances (which I won't go into here) seemed reasonable compensation. At that point I had no idea my son had amazingly slept well as I think is clear in my original post.

EmmyLou30 · 31 July 2018 at 4:47PM

I've also only ever claimed once in years of always using PI. Website said air con (or I wouldn't have booked it!) and this was a blatent lie. So after getting no sleep in peak summer heat I claimed as was refunded without issue. I'd rather have had the sleep but good that a company sticks to it's promise as the OP said.

Vegastare · 31 July 2018 at 6:54PM

the good night sleep thing was not for weekends, I understood it was more aimed at getting business folk onboard through the week. if it's changed that's great because have given it a wide berth since my last w'end

Mrs_Ryan · 4 August 2018 at 12:06AM

I used to work for Premier Inn and it used to be a lot wider than now, now it is anything that disturbs your sleep whereas before I think it was if there was anything wrong with the room at all you could claim. I have only claimed once- when OH and I were in a PI in Edinburgh, the catch on the window was broken and there was heavy winds so the window not only banged all night but the noise of the wind howling through the window kept us both awake. we had asked earlier on to be moved but the hotel was full so we could not be. We were refunded without question. I know we used to get a few trying it on when I worked for PI which is why I would never mention it unless it was something pretty major like the Edinburgh incident.

kay0601 · 9 August 2018 at 11:25PM

I've had one night refunded. Upstairs from us there was someone running back and forth across the room until quarter to 12 which I didn't act on because I assumed they had a hyper kid. Then they went to bed and the creaking was horrendous to the point that the kid woke and started jumping about.

Went downstairs and asked for earplugs but they didn't have. My 4 year old slept, my oh got a couple of hours and I sat up basically all night. They got their message on the website asking for a refund at 04:44. Got a response asking why I didn't speak to reception at which point I told them to look for the sleepy hippo in zig zag pjs and on crutches (6 months pregnant with spd) on their cctv at half 12 and again at 3. They refunded less than an hour later :rotfl:

Should say we stay in PI's 6/7 times a year for a day or two at a time and never had an issue before or since

hb2 · 12 August 2018 at 5:21PM

I never sleep well for the first night, or two, in a new bed so would never ask for a refund if that were the only problem. However, I shared a PI room with a friend and the sofa-bed was terribly uncomfortable, so neither of us got much sleep (she was uncomfortable, her wriggling disturbed me). Reception refunded the cost without turning a hair (and a duvet folded beneath the sheet sorted out the sofa-bed for the next night.

Premier Inn Good Night Sleep Guarantee

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