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blueblue76
blueblue76 Posts: 3 Newbie
in Reclaim PPI & other insurance
Morning!

I had 2 loans with HFC which completed in 2003.

HFC merged to become HSBC

I have the account number of one of the two accounts but HSBC still say they can’t find my details and unless I have any paperwork (which I don’t, save for my Experian credit file report) I can’t go any further.

I’ve tried the ombudsman and again hit a wall.:mad

Does anyone have any ideas where I can go from here please?

TIA

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  • dunstonh
    dunstonh Posts: 116,376 Forumite
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    If you have no documentation and they have no documentation then its usually game over.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    blueblue76 wrote: »
    Does anyone have any ideas where I can go from here please?
    As above, without any documentation from your own archive, there is nowhere to go with this. You can send a Subject Access Request (SAR) to the bank, which will provide everything HSBC still have on file for you. However, it sounds as if records of your HFC finance have been deleted 15 years on.

    Sorry.
  • blueblue76
    blueblue76 Posts: 3 Newbie
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    Thank you both :(
  • powerwillyno18
    powerwillyno18 Posts: 10 Forumite
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    You could do GDPR with hsbc but it may not show anything. you could also do a GDPR from the account that you paid loan from as it should show their account numbers with payments
  • Nasqueron
    Nasqueron Posts: 8,825 Forumite
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    powerwillyno18 wrote: »
    You could do GDPR with hsbc but it may not show anything. you could also do a GDPR from the account that you paid loan from as it should show their account numbers with payments

    It's still called a SAR, GDPR is just the legislation that covers it
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