Wrong initials on income protection policy

Niceynice · 22 April 2018 at 11:33AM

I took out employment protection through my financial advisor and want to make a claim, but financial advisor missed out my first initial on the policy. Thus, missing the first initial of my first name, but bank account direct debits were coming out of are the correct initials, but insurer will not pay out, because of this mistake. This is not a fraudulent claim and is very much correct of all other information, bar missing first name initial.

Browntoa · 22 April 2018 at 11:43AM

Follow these steps

https://www.fca.org.uk/consumers/how-complain

If need be make a complaint

http://www.financial-ombudsman.org.uk

But you need to follow the FCA process first

dunstonh · 22 April 2018 at 11:51AM

but insurer will not pay out, because of this mistake.

I have never heard of such a daft reason to decline a claim.

You should complain to the insurer and then the FOS if they reject. You should also contact the adviser as they should be able to supply the insurer with the statement of demands and needs and confirmation of the factfind that goes with it that shows your details.

Wrong initials on income protection policy

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