We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Natwest/rbs ppi success

I have recently received confirmation from Natwest that i am due over 2,500.00 in PPI. I notice in the letter it says payment will be made within 28 days of receipt of the acceptance letter from myself. RBS received this on the 11th so 2 weeks ago.
i was just wondering if anyone else has received their funds earlier (or how long has it actually took to credit account) and exactly how it works with RBS, whether they inform you by letter/text/email as to when they process it etc

Do they credit the funds direct to the account?

I have rang them but the person i spoke to wasn't the most helpful

Thanks in advance
«1

Comments

  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    it generally takes up to 28 days unfortunately.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • So they actually pay you on the 28th day?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Jacko777 wrote: »
    So they actually pay you on the 28th day?
    In some cases the redress is paid into the customers account before the redress letter arrives. Others have had to chase for weeks or longer.

    In other words, no one here can predict when you'll receive your money.

    "Helpful" or not, only the bank can tell you. :beer:
  • Farmerbob
    Farmerbob Posts: 234 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    They got my acceptance letter on 28th Dec I’m still awaiting, I’m just sitting tight I’ll give it a few more weeks before chasing the letter said they endevour to have it sent within 28 days but there’s no guarantees depending on workloads
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Farmerbob wrote: »
    They got my acceptance letter on 28th Dec
    Are you certain of this?
    Please don't say you sent it Recorded Delivery?

    My own sorry tale from six years ago:
    https://forums.moneysavingexpert.com/discussion/3959897
  • Farmerbob
    Farmerbob Posts: 234 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Are you certain of this?
    Please don't say you sent it Recorded Delivery?

    My own sorry tale from six years ago:
    https://forums.moneysavingexpert.com/discussion/3959897

    Yup sent it recorded, I’ll get on the blower then Ha
  • Farmerbob
    Farmerbob Posts: 234 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Ironically I did the same with some Loan PPI refunds with them n 2011 with no issues however that time it was paid into my account with them. I’ve since left and this will be by cheque this time
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Farmerbob wrote: »
    Ironically I did the same with some Loan PPI refunds with them n 2011 with no issues however that time it was paid into my account with them. I’ve since left and this will be by cheque this time
    My account was still with HSBC back in 2012. My point was that Recorded Mail sometimes does not reach the intended recipient when it is "signed for" by someone in the Mail Room etc. Far more reliable just to stick an ordinary stamp on the envelope and then ask a few days later if it has been logged as received.
  • Farmerbob
    Farmerbob Posts: 234 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    My account was with HSBC back in 2012. My point was that Recorded Mail sometimes does not reach the intended recipient when it is "signed for" by someone in the Mail Room etc. Far more reliable just to stick an ordinary stamp on the envelope and then ask a few days later if it has been logged as received.

    Plus I’d have saved a few pounds at the same time had I just sent it normally. It’s an interesting scenario though although you got a good outcome in the end reading your post
  • Farmerbob
    Farmerbob Posts: 234 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Rang then so the cheque was posted yesterday so bang on 27 days so they kept it just in the 28 days on the letter
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603.1K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.