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Sent to wrong airport by travel company

Nadders
Nadders Posts: 5 Forumite
in Flights, currency & car hire
I've recently returned from a trip to Thailand. My flight details were

Manchester to Phuket,
Bangkok to Manchester.

I booked with Love2Shop Holidays as I has some gift vouchers from work, they sent me an intinery by email and anothet set by post with an ATOL certficate. The documents that were posted to me were the ones I took with me on holiday.

There are 2 airports in Bangkok, Bangkok Don Muang and Bangkok International (unbeknownst to me at the time). All the documents I took with me including the ATOL certificate all said Bangkok Don Muang airport when in fact that was the wrong airport and it should have stated Bangkok International airport.

After discovering I was at the wrong airport I had to make a frantic and stressful trip to the correct one, only just managing to catch my scheduled flight. I've been in touch with the Love2travel holidays to complain about this but I've heard nothing back, which makes me furious as I was very nearly stranded in Bangkok through no fault of my own by so called travel experts.

Does anyone have any advice on my next steps?
«1

Comments

  • Westin
    Westin Posts: 6,425 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forget the ATOL certificate, that has no bearing on the situation. What airports are shown on the itinerary from the agent?
  • IAmWales
    IAmWales Posts: 2,024 Forumite
    which makes me furious as I was very nearly stranded in Bangkok

    But you weren't. You got the flight as planned.

    How much compo are you looking for?
  • blindman
    blindman Posts: 5,677 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Nadders wrote: »
    Does anyone have any advice on my next steps?


    1. Book Direct
    2. Take some responsibility for travel.
    3. Stop trying to get something for nothing.
  • dj1471
    dj1471 Posts: 1,969 Forumite
    Part of the Furniture 1,000 Posts Home Insurance Hacker!
    You got your flight and presumably didn't incur any costs since there's a free shuttle bus between the two airports. At best you'll get an apology for the error. You should always confirm flight details with the airline, not least because things can change. Agents always tell you to do this, sometimes in the T&Cs but often on the booking confirmation.
  • Nadders
    Nadders Posts: 5 Forumite
    It said Bangkok Don Muang. It should said Bangkok international.
  • richardw
    richardw Posts: 19,470 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Were the codes BKK or DMK on the booking confirmation ?
    Posts are not advice and must not be relied upon.
  • Nadders
    Nadders Posts: 5 Forumite
    blindman wrote: »
    1. Book Direct
    2. Take some responsibility for travel.
    3. Stop trying to get something for nothing.

    1. I normally would, but I had some holiday vouchers I needed to use.
    2. I don't think expecting to see the right airport on my travel documents is an unreasonable ask.
    3. I don't think an apology for the error is too much to ask and it may help someone else in future if the travel company tightens up some of their processes.
  • Nadders
    Nadders Posts: 5 Forumite
    IAmWales wrote: »
    But you weren't. You got the flight as planned.

    How much compo are you looking for?

    Only because I got to the wrong airport early enough to be able to make my way to Bangkok international in time. I didn't mention any compensation. I'd like my complaint to be acknowledged so someone admits to an error which could perhaps help others in future.
  • Nadders
    Nadders Posts: 5 Forumite
    richardw wrote: »
    Were the codes BKK or DMK on the booking confirmation ?

    There were no airport codes on the documents just the airport names.
  • k3lvc
    k3lvc Posts: 4,174 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    So what were the exact flight details ?
    When were they booked ?
    When do you print off the confirmation/itinerary ?

    I'm out of touch with recent developments in those airports but there was a time a couple of years ago when there was movement of flights between airports
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