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Not sure what to make of this.
Tyler119
Posts: 341 Forumite
So a few months back I purchased a VW T5 Kombi van from a specialist company, who had done all manner of modifications from cosmetic to mechanical.
A few niggles after it was delivered, but they were eventually sorted. I have since then, as it was not provided at delivery, asked for a breakdown of all the work that was carried out on the van by them.
It has a chore to get this info, and months later, still can't get it from them. The van was advertised as having being remapped (professionally) by a highly regarded company. It was done from the stock 102bhp to 160 ps (being the euro equivalent of bhp). A significant upgrade in engine power, as well as torque.
Through all my emails, I have been asking for documentation showing that it was indeed remapped as advertised to 160ps. My initial reason being that in the event of selling the van, I want to be able to produce the relevant paperwork to back up the asking price. Yesterday the company said they would ask the remapping company for a certificate.
Last night I got in contact with the remapping company to actually ask if they recommended a specific engine oil. I mentioned about the certificate and they sent one straight over. I then asked for further information that actually showing that it was remapped from A to B. From there I got nowhere with them and was told there was no proof. This despite the fact that their Facebook page is littered with printouts of daily remaps showing the before and after.
My concerns over the remapping was also brought forward as the van had to go to VW to get the limiter removed. I was speaking to a local garage, who do remapping, and the owner was suspicious as he stated that his garage can't remap an engine properly with a limiter on it and would remove it first.
I'm getting the uncomfortable feeling that the van is not entirely what it was sold as. None of the paperwork I got on delivery shows it to be any different from when it was advertised. I took a screenshot of the advertisement. Good job really as they removed it 100% from anywhere online.
Basically, if it turns out that it is not what was advertised, where do I stand? In my mind, I was buying a van that had been upgraded in terms of engine power by a significant amount. If it turns out that it was false, I'm not sure I would want the van.
I would want to give them the chance to rectify the issue. However, I was onto my garage friend this morning and after giving him the engine number, he claims that he would never be able to get that one to the advertised 160ps.
As the title said, not sure what to make of this. It was a very expensive purchase and I assumed purchasing it from a very reputable company, that everything would be right.
A few niggles after it was delivered, but they were eventually sorted. I have since then, as it was not provided at delivery, asked for a breakdown of all the work that was carried out on the van by them.
It has a chore to get this info, and months later, still can't get it from them. The van was advertised as having being remapped (professionally) by a highly regarded company. It was done from the stock 102bhp to 160 ps (being the euro equivalent of bhp). A significant upgrade in engine power, as well as torque.
Through all my emails, I have been asking for documentation showing that it was indeed remapped as advertised to 160ps. My initial reason being that in the event of selling the van, I want to be able to produce the relevant paperwork to back up the asking price. Yesterday the company said they would ask the remapping company for a certificate.
Last night I got in contact with the remapping company to actually ask if they recommended a specific engine oil. I mentioned about the certificate and they sent one straight over. I then asked for further information that actually showing that it was remapped from A to B. From there I got nowhere with them and was told there was no proof. This despite the fact that their Facebook page is littered with printouts of daily remaps showing the before and after.
My concerns over the remapping was also brought forward as the van had to go to VW to get the limiter removed. I was speaking to a local garage, who do remapping, and the owner was suspicious as he stated that his garage can't remap an engine properly with a limiter on it and would remove it first.
I'm getting the uncomfortable feeling that the van is not entirely what it was sold as. None of the paperwork I got on delivery shows it to be any different from when it was advertised. I took a screenshot of the advertisement. Good job really as they removed it 100% from anywhere online.
Basically, if it turns out that it is not what was advertised, where do I stand? In my mind, I was buying a van that had been upgraded in terms of engine power by a significant amount. If it turns out that it was false, I'm not sure I would want the van.
I would want to give them the chance to rectify the issue. However, I was onto my garage friend this morning and after giving him the engine number, he claims that he would never be able to get that one to the advertised 160ps.
As the title said, not sure what to make of this. It was a very expensive purchase and I assumed purchasing it from a very reputable company, that everything would be right.
0
Comments
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If this was so important to you shouldn't you have done due diligence before parting with your money?0
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paddyandstumpy wrote: »If this was so important to you shouldn't you have done due diligence before parting with your money?
What sort of due diligence would I have been able to do that would have help with this situation? I did the normal ones, hpi check etc. it is not like it was a back street dealer, it is an extremely well-known specialist.0 -
Asking for copies of the paperwork substantiating their claims of the BHP increase?0
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You have relied on someone saying that have completed work without any proof it has been done, perhaps a dyno-test report, evidence of the work completed, receipts for work completed would have given you more to go on?0
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But you say in your OP that you want the paperwork evidencing the remapping to justify the price if you want to sell it on. Surely then, by the same logic, you should have seen the paperwork before buying it yourself?0
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What was the van purchased for? (a private run-around or do you use it as part of a business).0
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In fact, they have provided proof that work was done. A certificate saying that it was professionally remapped. However, everyone is refusing to confirm that it was remapped to what was advertised when purchasing said van.
When I bought our Audi from a main dealership, they never gave me paperwork confirming the exact bhp. They didn't need to ask that details like that is tied to the model of the car. In this case, the van was advertised with a particular specification. There was no reason to doubt that everything was as advertised.
My attitude, that is funny. The first response was literally blaming me. Though it appears that the business in question has zero responsibility with regards to consumer rights, yes?
I forget why I rarely ask for help here as some just want to give off the attitude of...your fault...your fault, rather than providing constructive help towards resolving the ongoing situation.
I'm going to ask my questionable mars bar for help.0 -
Would it be worth putting it on a rolling rd to either confirm or dismiss you're fears Tyler ? At least that way you'd also have some evidence to help with your dispute .
I'm a lion bar man myself lol0 -
Would it be worth putting it on a rolling rd to either confirm or dismiss you're fears Tyler ? At least that way you'd also have some evidence to help with your dispute .
I'm a lion bar man myself lol
Every time, Mars bars are for wimps!
Bite it crunch it chew it!:-
https://www.youtube.com/watch?v=USr77DOkS2A0 -
Would it be worth putting it on a rolling rd to either confirm or dismiss you're fears Tyler ? At least that way you'd also have some evidence to help with your dispute .
I'm a lion bar man myself lol
I'm thinking I may need to. The company I purchased from have been excellent, if slow, with everything else. I don't think for a second that anything was done intentionally, I believe that a genuine mistake has been made. I just wish they would tell me and then we could go about getting it rectified. I know for a fact that the engine can be remapped with mechanical changes, higher than what was advertised when I purchased. it is not a case of I don't want the van, apart from this, I love the van. You know how it is, when you buy something, you want it to be what was advertised.
Thanks for the suggestion.0
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