Not sure what to make of this.

Tyler119

Rainbowgirl84 wrote: »

Every time, Mars bars are for wimps!


Bite it crunch it chew it!:-

https://www.youtube.com/watch?v=USr77DOkS2A

Finally a good answer to my problems in life. Maybe I show follow up the mars bar with a lion bar...see if they compliment each other

Tyler119

George_Michael wrote: »

What was the van purchased for? (a private run-around or do you use it as part of a business).

Hi George,

It was purchased for both my business and personal use at weekends etc.

takman

Tyler119 wrote: »

Yeah I was hoping to buy a mars bar today. I can't wait to ask Tesco for paperwork to prove that inside the wrapper is indeed a mars bar

A compatible situation would be for Tescos to be selling improved mars bars which have been modified and they claim specific improvements to them. But they are selling them in their original wrappers which don't mention these improvements but they are charging a slightly higher price for them.

No reasonable person would buy them unless the wrappers (paperwork) showed exactly how they were improved.

Tyler119 wrote: »

In fact, they have provided proof that work was done. A certificate saying that it was professionally remapped. However, everyone is refusing to confirm that it was remapped to what was advertised when purchasing said van.

When I bought our Audi from a main dealership, they never gave me paperwork confirming the exact bhp. They didn't need to ask that details like that is tied to the model of the car. In this case, the van was advertised with a particular specification. There was no reason to doubt that everything was as advertised.

My attitude, that is funny. The first response was literally blaming me. Though it appears that the business in question has zero responsibility with regards to consumer rights, yes?

I forget why I rarely ask for help here as some just want to give off the attitude of...your fault...your fault, rather than providing constructive help towards resolving the ongoing situation.

I'm going to ask my questionable mars bar for help.

The issue is that there are plenty of people who remap cars using maps they simply download from the internet. They then make claims of increases in BHP and Torque without the vehicle going anywhere near a rolling road.

This is why you always need to see a dyno print out because the salesperson may simply be passing on these dubious claims as the truth to sell the vehicle.

I'm surprised you haven't got it tested on a dyno yet, that would have been the first thing i did. Then you have proof that what they have said it not true, but i very much doubt they would want to spend the money to get the horsepower to the claimed amount. So you need to decide what you want them to do about it.

Tyler119

takman wrote: »

A compatible situation would be for Tescos to be selling improved mars bars which have been modified and they claim specific improvements to them. But they are selling them in their original wrappers which don't mention these improvements but they are charging a slightly higher price for them.

No reasonable person would buy them unless the wrappers (paperwork) showed exactly how they were improved.



The issue is that there are plenty of people who remap cars using maps they simply download from the internet. They then make claims of increases in BHP and Torque without the vehicle going anywhere near a rolling road.

This is why you always need to see a dyno print out because the salesperson may simply be passing on these dubious claims as the truth to sell the vehicle.

I'm surprised you haven't got it tested on a dyno yet, that would have been the first thing i did. Then you have proof that what they have said it not true, but i very much doubt they would want to spend the money to get the horsepower to the claimed amount. So you need to decide what you want them to do about it.

You are not entirely on the mark there. They were not selling the van, as in advertising it as being the same as the original as they were advertising it as having a,b and c. The tuning company they use is one of the top in the country and is a household name. There are no downloaded from the internet files used here.

The issue here is that neither the remapping company or the dealership want to comment on this entire issue. I had no reason to test the engine following purchase, as purchasing from a household name, doesn't seem appropriate. They sell dozens of vans each week and I bet no one does that.

As I said, I believe a mistake has been made. Just wondered where I stand, not what I should have done, as there is always going to be a what more could i have done.

SuperHan

I think everyone has been grossly unfair here.


In a normal B2C purchase, the CRA apply to prevent the consumer from having to do any due diligence. Business cannot incorrectly advertise a product without any recourse. This isn't a caveat emptor purchase.


This may be complicated by the fact it's a B2B transaction, but I think SoGA still applies to such transactions to the extent that goods must be "as described".


If they are not as described, the buyer is entitled to some sort of remedy.


OP I'd suggest trying to prove the current "mapping" of the van. If it's as described, you may lose a bit of money in finding out. If it's not, you should be able to make a claim against the seller.

Tyler119

SuperHan wrote: »

I think everyone has been grossly unfair here.


In a normal B2C purchase, the CRA apply to prevent the consumer from having to do any due diligence. Business cannot incorrectly advertise a product without any recourse. This isn't a caveat emptor purchase.


This may be complicated by the fact it's a B2B transaction, but I think SoGA still applies to such transactions to the extent that goods must be "as described".


If they are not as described, the buyer is entitled to some sort of remedy.


OP I'd suggest trying to prove the current "mapping" of the van. If it's as described, you may lose a bit of money in finding out. If it's not, you should be able to make a claim against the seller.

Thanks for the comment, which makes alot of sense. While I purchased it for business use, it wasn't purchased as a business van directly, if that makes sense. At the time I was back and forth with the idea of having a small van for work. However, once I personally purchased the van I decided I wanted to use it also for work and consequently changed my insurance to accomodate this.

I believe that you are correct that as a consumer purchasing from a business, and not privately, that the only due diligence necessary was the same as purchasing a car, hpi checks etc.

The company in question has not responded today, so I will need to leave it till I get back from holiday. I am going to suggest to them, that if they know a mistake was made, then all I want is for the remapping to be redone to what was advertised so I am not in a worse position. I don't want compensation, or to reject the van or anything like that. The truth is, apart from this, the van is awesome and suits my needs.

Thanks again for a more levelled response.