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Furniture delivery - ruined carpets
Comments
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so what is wrong with the first Paragraph. If you mean £35 for delivery then that is what IKEA charge for a truck delivery.Shaka_Zulu wrote: »The first paragraph set the tone for the rest of the OPs complaint.
Unreasonable expectations!
They were going to change me that for a £20 chest of drawers to be delivered0 -
Well you could always tell Ikea that you want to deal with them
"as your contract is with them" and then waste lots of time for everyone concerned.
Personally I would rather make the process quicker and easier by dealing direct with the people who have contacted you and provide them with the information requested.
If you are not satisfied with the outcome then you can go back to Ikea and complain.0 -
He was alluding to the fact that the OP found a £35 delivery charge to be somewhat beyond the pail.angryparcel wrote: »so what is wrong with the first Paragraph. If you mean £35 for delivery then that is what IKEA charge for a truck delivery.
They were going to change me that for a £20 chest of drawers to be delivered0 -
You're looking for a refund for what exactly? I would assume that you just need the cleaning costs reimbursed.really IKEA should have issued a refund and paid for the cleaning costsPlease do not quote spam as this enables it to 'live on' once the spam post is removed.
If you quote me, don't forget the capital 'M'
Declutterers of the world - unite! :rotfl::rotfl:0 -
Are you sure your contract is with IKEA?
At my local IKEA, you buy your goods at the IKEA till and then walk over to a different till to pay for delivery. Although manned by IKEA staff, the contracts they present you with to sign and agree the delivery are not IKEA branded, they are branded with the delivery company's details. You contract directly with the delivery company separately.
(Obviously may not apply for online orders)0 -
Probably wants a refund of the delivery cost too...Money_maker wrote: »You're looking for a refund for what exactly? I would assume that you just need the cleaning costs reimbursed.
The OP clearly states that he is now aware that IKEA used a courier service...Are you sure your contract is with IKEA?it turns out they contract out this service to a courier company.0 -
yes and the courier company is not disputing anything, then have asked for proof of the damage and estimates for the cleaning/repair costs.Moneyineptitude wrote: »Probably wants a refund of the delivery cost too...
The OP clearly states that he is now aware that IKEA used a courier service...0 -
Correct; Ikea use a courier service, this is irrelevant to me - the retailer is liable for the services provided by the couriers it employs - the delivery firm is not liable.0
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but you have been asked to provide evidence and estimates of costs to clean or repair. Provide this and it will be sorted,Correct; Ikea use a courier service, this is irrelevant to me - the retailer is liable for the services provided by the couriers it employs - the delivery firm is not liable.
do you think that Idea or the delivery company will take any money from their tills, this will be sorted by the insurance company and i bet it would have been them that called you for evidence.
you wont get anywhere if you dont provide the info they asked for0 -
angryparcel wrote: »but you have been asked to provide evidence and estimates of costs to clean or repair. Provide this and it will be sorted,
do you think that Idea or the delivery company will take any money from their tills, this will be sorted by the insurance company and i bet it would have been them that called you for evidence.
you wont get anywhere if you dont provide the info they asked for
I gave them the information yesterday but the point is, the contract was with Ikea and actually they should be taking responsibility for this. It's just poor customer service really, they could've just refunded the delivery cost in the first instance and I wouldn't have thought anything of it.
Why would I care about whether it comes out of their till or not?
People here don't even know that when you order something online the retailer is liable for the delivery of the goods and not the delivery company. I don't see how these people can give advice on consumer rights when they don't know these rights.0
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