Furniture delivery - ruined carpets

Tigsteroonie

I've always known that Ikea don't deliver themselves but contract it to a third party ... Wonder how I know that, if other don't ....

angryparcel

oj29 wrote: »

If I've interpreted it wrong then that's fine; I have photos and have quotes, no issues there.

The carpets aren't ruined but it's a bit annoying when you've paid for brand new carpets to be installed only for them to be covered in mud before anyones even moved in.

so just send the info requested.

oj29 wrote: »

I don't even know how someone can get so much mud on their boots walking from the delivery truck to the house!

Most likely you will not have been their only delivery and they wont clean their boots after every delivery

oj29

Tigsteroonie wrote: »

I've always known that Ikea don't deliver themselves but contract it to a third party ... Wonder how I know that, if other don't ....

Thanks for the input but how's that relevant?

Tigsteroonie

oj29 wrote: »

Thanks for the input but how's that relevant?

You seemed surprised that you were charged and that it wasn't Ikea themselves who delivered. I expressed surprise that you thought this. It's not direct help, it's an anecdote. The MSE forum threads are full of them.

FOREVER21

LilElvis wrote: »

Next time you will know to put plastic or similar down if you're expecting delivery men to traipse through your house. They almost certainly won't be allowed to remove their boots for Health and Safety reasons.

Hindsight is a marvellous thing.

But wait a moment what happens if the delivery person slips on the plastic sheeting. I think you would've had a letter from a" real solicitor " in that event.

Op go along with supplying the evidence and I am sure it will get sorted, not for you to angst who pays for it.

LilElvis

FOREVER21 wrote: »

Hindsight is a marvellous thing.

But wait a moment what happens if the delivery person slips on the plastic sheeting. I think you would've had a letter from a" real solicitor " in that event.

Op go along with supplying the evidence and I am sure it will get sorted, not for you to angst who pays for it.

Not hindsight, its common sense.

Not a problem I would have as I don't have carpets.

angryparcel

FOREVER21 wrote: »

But wait a moment what happens if the delivery person slips on the plastic sheeting.

you can get special self adhesive protective covering, that will stick to the carpet but leave no residue when you remove it

neilmcl

oj29 wrote: »

If I've interpreted it wrong then that's fine; I have photos and have quotes, no issues there.

The carpets aren't ruined but it's a bit annoying when you've paid for brand new carpets to be installed only for them to be covered in mud before anyones even moved in.
I don't even know how someone can get so much mud on their boots walking from the delivery truck to the house!

Were you there when the furniture was delivered, did you make any attempt to mitigate the fact that they would be walking over your new carpets with shoes on?

angryparcel

you should of know they would be delivering goods and having to walk on your new carpet, so you could have got some of them disposable overshoes for them to wear.
some delivery companies actually provide these to their delivery men

Shaka_Zulu

oj29 wrote: »

Hi all,
I recently ordered some new furniture from IKEA to be delivered to a new house which had not been moved into yet and had to pay £35 to actually have it delivered. Yes, really, £35 for delivery!

The first paragraph set the tone for the rest of the OPs complaint.

Unreasonable expectations!