We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Return Case - Not received still outstanding despite item been deliveredtanding
Nesty
Posts: 500 Forumite
I had a buyer open a case stating item not received. Again very premature in raising the case IMHO.
Paypal naturally ringfenced the money.
I uploaded the tracking. According now to RM the buyer now signed for it & been delivered. This has been recorded on Ebay as delivered.
Looked in my paypal and the funds appear to be been released. However, despite asking the buyer to close the case it is still live & outstanding.
What do I do just sit it out & it will automatically close? It looks like I do have the cash now.
Paypal naturally ringfenced the money.
I uploaded the tracking. According now to RM the buyer now signed for it & been delivered. This has been recorded on Ebay as delivered.
Looked in my paypal and the funds appear to be been released. However, despite asking the buyer to close the case it is still live & outstanding.
What do I do just sit it out & it will automatically close? It looks like I do have the cash now.
0
Comments
-
I had a buyer open a case stating item not received. Again very premature in raising the case IMHO.
Paypal naturally ringfenced the money.
I uploaded the tracking. According now to RM the buyer now signed for it & been delivered. This has been recorded on Ebay as delivered.
Looked in my paypal and the funds appear to be been released. However, despite asking the buyer to close the case it is still live & outstanding.
What do I do just sit it out & it will automatically close? It looks like I do have the cash now.
I'd phone ebay tomorrow and ask them to close the case based on the tracking.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
If you have tracking you can escalate the case yourself. You then get the added benefit of the buyer being unable to leave you any feedback.0
-
theonlywayisup wrote: »If you have tracking you can escalate the case yourself. You then get the added benefit of the buyer being unable to leave you any feedback.
OK thanks. The tracking is all on there & and says delivered . So I should win?0 -
Yes as long as you have tracking and it shows delivered you should win. Any problems with eBay then ring PayPal. PayPal in my opinion values good sellers and supports them whereas eBay just want your money. Any problems and I'd always just ring PayPal but make sure you go to your seller dashboard and check you don't have any transaction defects from it , which you may well have and you need to get that removed by eBay.0
-
Moogles444 wrote: »Yes as long as you have tracking and it shows delivered you should win. Any problems with eBay then ring PayPal. PayPal in my opinion values good sellers and supports them whereas eBay just want your money. Any problems and I'd always just ring PayPal but make sure you go to your seller dashboard and check you don't have any transaction defects from it , which you may well have and you need to get that removed by eBay.
If it's an Ebay case there is nothing to gain from ringing Paypal.0 -
When eBay have refunded an item that I had left Royal Mail signed for tracking for on the dispute which showed it was waiting for it to be collected from local post office by the buyer eBay STILL refunded buyer . I rung and they said there wasn't anything they can do as it was found in favour of buyer with the item not received dispute .
I then rung PayPal who saw tracking and fully refunded me within 2 mins of talking to me so i know from experience that this is true.0 -
All sorted thanks. Closed in my favour.
However, my paypal balance didn't change afterwards, so the money wasn't ringfenced. I was surprised with as I thought they ringfenced every case funds!0 -
Glad you got it sorted
0 -
Sorry to rehash this all again.
I have logged into my paypal account this morning and the funds have been ringfenced. The reason stated an ebay case has been started and says I should long into my Ebay acount to see the issue.
I must admit, I am getting a bit peeved with this. The case is now closed from ebay in my favour last week. The money was never ringfenced. However now, the case has been closed the money has been ringfenced.
Who did I contact is it ebay or paypal? Never had this before.
Thanks0 -
I looked on paypal. Says on 28th status is placed and paypal are reviewing & will get in contact with me soon?
Has buyer appealed? It hasn't said anything in my ebay?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards