BBC Watchdog on Santander - Dissapointed

Hi Alison Britain is her name Retail Director please look at my forum how they ripped me off on a car loan. Need to get everyone together and send all the info together to Regulators to do something.

I thought if they set up a special e-mail address, then this was so people who complain using it could 'queue jump' in some way, and I couldn't help but feel sorry for all those who had used other e-mail addresses. Seems I shouldn't have been worried

Not affecting me. I moved all my accounts from Abbey 6 years ago (about the time Santander took over) as they couldn't even get my change of address right. When I went to close the final account, I saw the manager, who said 'so it still isn't right?' to which the answer was 'no'. He then looked really embarassed as he could fully understand why I was doing what I was doing and I don't think could quite believe they had screwed up quite so much.

The 48 hour promise to resolve any issues emailed to watchdog@Santander.co.uk was all lies. I had an automated email asking for a number to contact me on after 72 hours even though I provided the number in my original email. Of course, no call at all.

For 6 weeks I have been trying to add an additional cardholder onto my credit card. I have spent 2 hours on the phone and 1 hour in branch. I have asked to log a complaint 3 times and each time have been refused a copy of the complaints procedures or been cut off on the phone.

Don't forget to log issues on the BBC watchdog website as they will often do followups etc if it's a big issue.

Just found this thread after reading the thread: A & L migration to Santander and have now emailed the following:

watchdog@santander.co.uk
Antonio.Osorio@santander.co.uk
alison.brittain@santander.co.uk

I have filled out 20 online complaint forms (I really am not happy at being ignored!), 25-30 secure messages, made numerous telephone calls and been to branch yet I am still without access to my 3 online accounts. For me the telephone support say branch have to deal with it and branch say I have to telephone. Not sure how many times they want to pull this stunt and I have read of people going to branch and then telephone up to 6 or 7 times before resolving (or breaking down in tears at a branch before being taken to a mental institute). I am going to have high quality copies taken of my ID then get them framed and send recorded delivery.

I'll post any response but frankly I'm thinking about booking myself in for treatment and save them the bother. They can then have a big party on my £6k they have heavily guarded at Santander HQ!

bengal-stripe wrote: »

What do you want, "Hanged, drawn and quartered" on live television?

http://en.wikipedia.org/wiki/Hanged,_drawn_and_quartered

Don't people realise there hasn't been a televised hanging since 1953?

http://www.youtube.com/watch?v=mjx2pclJQew