Can't change supplier until my old supplier disconnects me

alanrowell · 10 February 2005 at 6:11PM

I'm trying to change broadband supplier, but I can't register for a new supplier until the old one disconnects me leaving me without a broadband connection.

It will then take up to 2 weeks before I can be reconnected

Has anyone ever managed to get round this or should I just forget about changing?

rushnowt · 10 February 2005 at 6:32PM

Hiya

I had this problem too, when i first thought about swapping from aol to onetel, I was informed at the time that you can ask your current supplier for a mac code and can be transferred over to the new one without the wait, I'm not too sure tho if all providers are happy to do this, i think some can be a bit of a pain.

There are however far better qualified people on here that will be able to inform you about this in more detail

but i hope that helps a little :rolleyes:

Plasticman · 11 February 2005 at 7:26PM

I depends if the company you are leaving and the one you are moving to accept migrations. If they do then you need to ask your existing supplier for a MAC code. You then give this to your new supplier when you sign up.

Can't change supplier until my old supplier disconnects me

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