Upgrade DSL and extended contract without agreemen

JA3101 · 23 March 2018 at 6:06PM

Hi
A couple of years back I was in rented property on a one year contract. Moved out 31/03/16
After one month I upgraded my BT DSL due to the service being so poor. The existing contract was a 12 month term. At the end of the 1 year contract I moved out and when I advised BT I was leaving they advised me I still had 7 months left to run on the contract. It seems that when they upgraded the DSL they also extended the contract to an 18 month term. If I had known this I would never have agreed to the upgrade hence they did it without advising me..I did then go through a mass of calls explaining this with the end result being a request to hear the recorded call. This could not be found likewise they also claimed they had emailed me confirmation and had a copy of the said email. After multiple requests they said they would send the 'sent' email and never did. They then passed the debt on to a 3rd party. I made it clear to the third party that I would pay nothing without a recording of the call / the mysterious non existent email or something with my signature on agreeing to the extended term. Now today, around 18 months later I receive a letter from BT advising once again that they had passed the debt on. Where do I go with this as I will not pay without one of the three items they just cannot supply. Thanks

pmduk · 23 March 2018 at 9:16PM

Recordings of calls are not always retained. They're usually made just for training and quality, not to prove what was said. If they have a contemporaneous note from their advisor that would usually stand as evidence.