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MFI refusing to fit replacement oven.

paddyp
Posts: 35 Forumite
I purchased a kitchen and appliances from MFI last July. I got all my appliances covered under their extracare guarantee for 5 years.
I've had three problems with the cooker/oven. Firstly the grill knob broke, which they promptly replaced. Next the hinges broke on the oven door in January, which they replaced after only a day or two. The hinges broke again at the beginning of April and were replaced today.
The engineer (who replaced the hinges this morning) told me that the frame of the oven door that the hinges attach to is deformed. He basically wrote off the oven because the door won't close properly.
I phoned extracare and they have ordered a new oven - great I thought!
When I asked if they would be fitting it and removing the old one, they said it was not covered by my policy. It only covered repairs and replacement items.
I telephoned the MFI store where I purchased the item and outlined the situation. They told me they would not fit the new oven either because they did not fit the original. (I know a kitchen fitter who did it at half the price of MFI's quote).
Now, I know that I went elsewhere for the original fitting, but surely I can't be responsible for paying to fit the replacement oven. It seems to me that it's irrelevant whether I had MFI do the original fitting . It needs replacing because it is a faulty piece of equipment.
I'd appreciate any advice on how to proceed with this.
Thanks
P
I've had three problems with the cooker/oven. Firstly the grill knob broke, which they promptly replaced. Next the hinges broke on the oven door in January, which they replaced after only a day or two. The hinges broke again at the beginning of April and were replaced today.
The engineer (who replaced the hinges this morning) told me that the frame of the oven door that the hinges attach to is deformed. He basically wrote off the oven because the door won't close properly.
I phoned extracare and they have ordered a new oven - great I thought!
When I asked if they would be fitting it and removing the old one, they said it was not covered by my policy. It only covered repairs and replacement items.
I telephoned the MFI store where I purchased the item and outlined the situation. They told me they would not fit the new oven either because they did not fit the original. (I know a kitchen fitter who did it at half the price of MFI's quote).
Now, I know that I went elsewhere for the original fitting, but surely I can't be responsible for paying to fit the replacement oven. It seems to me that it's irrelevant whether I had MFI do the original fitting . It needs replacing because it is a faulty piece of equipment.
I'd appreciate any advice on how to proceed with this.
Thanks
P
0
Comments
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Is it a single or double oven? If it is a single they usually plug in.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Hi the oven was faulty, you didnt need extra care for this claim as its still under guarantee..
My advice . Call MFI head Office, with your complaint.. Tell them you want it fully replaced, inc fitting.otherwise you shall report to trading Standards
Good Luck
Mandi0 -
Sorry to pee on your bonfire, but you will find that MFI are only liable to replace the oven, not fit it, as they didn't fit the original one.
You might be able to get them to do it as a goodwill gesture, but that's all.
Sorry!British Ex-pat in British Columbia!0 -
It's a single oven.
It's really unfair that I have to rely on a goodwill gesture when the product is faulty.0 -
Are MFI products covered under a seperate guarantee during the first year?0
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Well in that case it'll probably just plug in then.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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paddyp wrote:It's a single oven.
It's really unfair that I have to rely on a goodwill gesture when the product is faulty.
BUT MFI didn't fit it in the first place, as YOU chose to get someone else to fit it.
If you buy a can of paint from B&Q and it goes flaky when you put it on the wall, would you expect B&Q to come and paint your house or replace the faulty tin of paint?
If you bought a dozen red roses from Tesco, gave them to your bird on a date and they didn't last the guaranteed 7 days, would you expect them to a) replace the flowers or b) take your bird out for a meal, give her a good seeing to in the back of your Nova and break your arms again like her dad did when he found out?British Ex-pat in British Columbia!0 -
paddyp wrote:Now, I know that I went elsewhere for the original fitting, but surely I can't be responsible for paying to fit the replacement oven. It seems to me that it's irrelevant whether I had MFI do the original fitting . It needs replacing because it is a faulty piece of equipment.
Sometimes saving money costs more than you reckon
I agree with the others, you have no entitlement so get on your knees and learn to beg !0 -
Looks that way. I will enter MFI on my knees tomorrow.0
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paddyp wrote:I purchased a kitchen and appliances from MFI last July. I got all my appliances covered under their extracare guarantee for 5 years.
...
I'd appreciate any advice on how to proceed with this.
You don't say if it is an electric oven or a gas oven.
But if it is an integrated electric oven then they're very easy to remove and replace yourself.
The modern, pathetically under-powered electric oven, if it's anything like ours, is probably wired to a measly 13A fused spur, or perhaps if it's a better model, it might be wired to a more hefty 45A cooker outlet.
Removing an electric oven will obviously involve isolating the electricity supply. I tend to flick the main switch on the consumer unit turning off the electricity supply to the whole house just to be extra safe.
Open the oven door, and there will usually be two recessed cross-head screws on each vertical edge of the oven, nearest to you. Once these are removed, the oven can be drawn out and placed on a surface such as a rug, to prevent damage to your kitchen flooring. Take care, ovens are quite heavy, at a guess they must weigh some 30 to 50 kilograms.
With the oven out of its enclosure, it's time to unscrew the face of the spur or outlet box, to remove the broken oven's power cable.
Refitting is the reverse of removal, as they say in Haynes manuals.
To give credit where it is due, MFI's parts department have been very helpful. In recent months they've promptly supplied several replacement parts for broken kitchen appliances, and at what I thought were reasonable prices."If the American people ever allow private banks to control the issue of their currency, first by inflation, then by deflation, the banks will deprive the people of all property until their children wake up homeless on the continent their fathers conquered."
-- Thomas Jefferson0
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