A slug in Tesco Cranberry juice (I kid you not...)

Polly

I found what looked like a slug after pouring a glass of Tesco cranberry juice last Friday morning. We were half way down the carton so had already consumed some of the product the day before. I poured the item (and associated 'bits') back into the carton and took it back to the store. Considered taking it to my local Environmental Health dept first but thought I would give Tesco the chance to explain. Today I got a letter from them saying "............ sorry for the slug and here's a £5 voucher". I think this is wholly unsatisfactory (and not just from a monetary point of view). Wish now I had gone to Env Health as they were so matter of fact about the whole thing. My son (8), who drank the cranberry juice the day before is revolted and will never drink that type of juice again. What do others think?

withabix

This seems quite improbable, particularly as cranberry 'juice' is not really juice but 'squash' - about 10% cranberry juice. Are you SURE the slug didn't arrive in the Cranberry juice via your fridge??

Polly

Cheeky!!!!! Pretty sure my fridge is slug free. I was amazed though that they didn't try to say it was a piece of fruit or something else.

Elizcol55

last year I opened a twelve pack of tins of butchers dog food the inner packaging and inside the tin I opened was hundreds of fly like insects which I returned to Tescos they were going to investigate this for me then conveniently lost the product all they did was give me a refund for the product (which I have never bought since) next time I will be going to the trading standards instead.

johanne

i work in tesco.. and the other week i was stocking out some cat meat and the cardboard tray i pulled off the shelf fell to bits in my hands... showering my hands with maggots. _pale_ They had eaten through the cardboard so god knows how long theyd been there. :eek:

The same night.. a tray of pedigree chum came in on the delivery... it was riddled with this little midgy flie things and they had again eaten through the labels ands tray. Ive had a similar incident with theses were theyd got into a jar of baxters beetroot being stored in our stock room and theyd eaten the contents of the jar. Every time this has happened i have informed a manager... their reaction? "oh just clean it up throw it out and record it on the waste/damaged stock sheet" They are meant to report it to HO.

Then theres the incidents of a flie ridden carton of fruit juice on a shelf that i told a manager about and was told... just leave it if u dont wanna touch it.. i told him he was paid more than me so he could move it.. and he told me "even im not paid enough to move that! leave it for someone else to find" :eek: Needless to say i braved it and moved it myself for my own piece of mind.

Then theres the times our "waste" which is stock thats damaged beyond sale.. has been kept in the warehouse in trays instead of being thrown out straight away because each item needs recording and no-one "had the time" ... it becomes swarming with flies and smells disgusting. A couple of times in our store this has happened... its even been left in this state NEXT to the in-store bakery in the place they keep their flour etc.

Weve had enviromental health in a few times (pee-ed off staff ringing up and anon reporting it) but somehow tesco always seem to know when its gonna happen and clear up anything dodgy before hand! :rolleyes:

waterbaby

All very enlightening!

Once at uni, I found a snail in my parsley, and I emailed Sainsburys customer service. I just got an apology and told to take it back to the supermarket, which I found a bit insufficient but I chose to drop the issue. Then in the same week, I found a long piece of sharp wire in my baked beans, as I was eating them. I emailed again, and was asked for the batch number, I sent it but heard nothing after that. Not even a 'thanks, its sorted'.

I wasn't out for freebies or anything (I was not yet a moneysaver!), but I did expect a bit more of a fuss. Perhaps I should have said the wire had injured me.

Quasar

I think whenever stuff is found in food which should not be there, it's no good just taking it back to the store as they will destroy the evidence and fob you off with a voucher, then nothing gets done to address the problem.

Environmental Health need to be alerted, as they have the clout to make stores, manufacturers etc clean up their act.

This is one area where the consumer can do something, instead of letting the big boys get away with it.

IvanOpinion

Polly wrote:

I found what looked like a slug after pouring a glass of Tesco cranberry juice last Friday morning. We were half way down the carton so had already consumed some of the product the day before. I poured the item (and associated 'bits') back into the carton and took it back to the store. Considered taking it to my local Environmental Health dept first but thought I would give Tesco the chance to explain. Today I got a letter from them saying "............ sorry for the slug and here's a £5 voucher". I think this is wholly unsatisfactory (and not just from a monetary point of view). Wish now I had gone to Env Health as they were so matter of fact about the whole thing. My son (8), who drank the cranberry juice the day before is revolted and will never drink that type of juice again. What do others think?

What did you want them to do? They apologised, they gave you money ... what else did you want?

From other postings on this board Tescos will have taken this seriously and had words with the supplier to find where and when it may have been contaminated and if they or their supplier is found to be at fault try to block it from happening again.

Just show your son a proper bottle of Tequila ... that should cure him.

ivan

Alison_B

A couple of weeks ago I opened a packet of Ryvitas that I had just bought. I had spread topping on one and had eaten it and was just about to start spreading on another when I saw something that caught my eye. I thought it was a piece of grain at first but on closer inspection, watched it move across the crispbread.

My immediate reaction was to throw the whole packet into the bin and then I was ill at the thought that I had eaten a crispbread. I contacted Ryvita and they asked me to send the creature back to them. I informed them that I had thrown it in the bin and that it would be impossible to find, so they said they would send me a storage tin as a good will gesture. I then had a thought to check through the rest of the packet and was horrified to find further down the package a couple more of these creatures. I sandwiched them between 2 pieces of crispbread and then sealed them in clingfilm and then a plastic bag and sent them back to Ryvita. Someone contacted me a couple of days later and said that they had received my package and that the insects were still alive. I was really pleased that they had survived.

A week later I received a letter plus a voucher for £5.00. They told me that these could not have come from them as they bake everything in the oven and that would have killed anything. They were also noted to be flour insects. I told them that I had just purchased them from the shop and that there was nothing in my cubboards like that but they made me feel as though they had come from my home. I wish that I had taken this to the Environmental Health as I felt they just brushed me aside.

ER

Bleurgh. I once opened a tin of hot-dogs(cheapo ones) from Tesco and found a wood louse floating in the brine. Got in touch with the company and had to send it back with the lid as it had soe number on it which would show where they were packed. Got a letter back saying it couldn't have come from there and got a £2 postal order to cover postage costs!

Pattern evolving here...they seem to just fob everybody off with the same excuse.

Sarahsaver

my chickens both laid an egg this morning - and it had sh*t on it!!!
Also my lettuce had a few bugs on it who can I complain to?;)