tesco vouchers

bubbles_2

Unsure if this is the right place to post so pls remove if not appropriate but i have a question...

In tesco today i presented some money off coupons that were not accepted (i didnt buy the products but this has not been a problem in the past)

Some vouchers were from tesco themselves via a clubacrd mailing.. so that i can understand but others were directly cut out of magazines etc and definately within the closure date .. i was most embarresed when they didnt go through.. can anyone advise if the policy has changed and maybe the tills have been updated to only accept items purchased when the coupons are scanned??

Suewre

I can only think of three reasons why they didn't go through the till.

Have they got a store name on? Tesco will only accept coupons that are non store specific if you don't buy the product.

Did you present more than one of each coupon?

Does your Tesco definitely sell the items that were named on the coupons?

Were any of your coupons accepted?

polly5

I think it is often the person on the checkout, I just say as I hand them over "Can you take any of these" if they wont go through I just take them back and use them another time. Usually that works

Premier_2

Maybe I'm unlucky but all the Tesco stores I visit refuse to take discount vouchers unless you actually buy the product. They will take competitors vouchers though, whether they are £5 off £25 spent at Asda etc (providing you have spent £25), or 50p off Bird Eye Fish Fingers at Sainsbury's (providing you have bought the Birds Eye Fish Fingers).

Like polly5 suggests, the cashiers are always prepared to attempt any vouchers you have, but return those that fail on scanning.

The only time I have successfully redeemed all discount vouchers was late one night, the cashier informed me that there was a problem with scanning vouchers and that all vouchers were therefore being processed manually. What this meant was that the receipt just showed each voucher as 'Voucher' rather than detailing the actual details.

The kind cashier, seeing that I had numerous vouchers said "Give them all to me, I can take them all at the moment as they are refusing to scan and I'm not going to check manually what you have just bought." All she did was to check they were not out of date.

bubbles_2

hi guys..thanks for replying...in answer to the questions...

none were accepted
most were Tesco's own coupons sent in a mailing with clubcard
one was a non-tesco product.

i guess i'll be more careful in the future and not present the tesco's ones at all unless im buying the item. I usually only try it when i do a big shop as the products get forgotten from the cashiers memory..well thats my theory!!

Kenny4315

Selection of the correct checkout person I believe is the key to coupon usage, policy is largely irrelevant as they don't seem to have one. Pick guy around 21 or so, preferably yawning and wanting to go home, might be interested in footy, rugby or that sort of stuff, chat about state of English football, etc bemoaning the fact that Chelsea are spoiling it, etc, hand over wad of vouchers, and see what happens.

smcicr

er, i was under the impression that it's all tied into the tills now? ie: cashier scans items through, you give cashier vouchers which also get scanned - if voucher is for something not already scanned then it won't be accepted. this is presumably to prevent people picking on the 21 year old yawner.

Lillibet_2

smcicr wrote:

er, i was under the impression that it's all tied into the tills now? ie: cashier scans items through, you give cashier vouchers which also get scanned - if voucher is for something not already scanned then it won't be accepted. this is presumably to prevent people picking on the 21 year old yawner.

No, it's down to the store managers descretion & whether the cashier likes your face! Head office official policy is to accept one coupon per product as long as the store stocks it regardless whether purchased or not (unless it's a tesco issue coupon in which case you have to buy the product) but head office gives managers the right to set their own store policy and the cashiers seem to inturpret the policy differently every day.
Personally I use the self scan tills, put through around 10% of my shop value in coupons & have never encountered any problems this way (yet).

Helen_from_yorkshire

Recently started using vouchers in Tesco for items I have not bought (after reading of the successes of other MSEs on this site) and mistakenly presented three identical vouchers when I didn't purchase the product (these were the vouchers I received with the free Glist dishwasher tablets).

Luckily they all scanned but it wasn't until afterwards I remembered that I couldnt use more than one of the same if I didn't purchase the product. This rule therefore must be down to the cashier and not programmed into the till.

bubbles_2

seems like a lot of confusion still over this one. Thanks to all the replies and i guess the answer is to just keep trying..wish i had self scanning tills at my tesco!

lynnemcf

Chap in front of me bought Sure anti-perspirant and presented a Tesco clubcard mailing voucher. I could see Sure written on the voucher. Voucher didnt scan, cashier shouted for manager. Manager spent ages reading the voucher then reading the can of anti-perspirant. Manager refused to take the voucher, I couldnt hear the reason, by that time they had moved out of the way of the queue.