talk talk charging for engaged line

marrio

hi im with talk talk weekend calls and just found out that they charge 9p for calls that are engaged,, 6p connection for the engaged tone+3p for the 1st minute.just wondering if anyone knows if any other company does this and is it right.

Ypaymore

Talk Talk do not charge for unconnected calls.

A very short connected chargeable call would be charged as follows.
6p connection and a one minute increment.

"Calls are charged in one minute increments (with any part minute rounded up to the nearest minute). Individual call charges will then be rounded up to the nearest penny. Your total call charges rounded up to the nearest penny"

marrio

thanks ypaymore but they do charge for an engaged tone all though your not connected the line is engaged.

Sol00

If you're not connected then you shouldn't be charged. Have you called Talk Talk to query this?

marrio

yes soloo they said i was connected to an engaged tone.so anyone who gets an egaged line will be charged.

Ypaymore

If you are being charged for an unconnected call then something is wrong and you should take this up with them.

Why not post on their forum http://www.talktalkmembers.com/ where their geeks hang out.

Sol00

That really does sound fishy, I've never heard of being charged for an engaged tone.

If that's the case I'd contact them again and threaten to report them to Ofcom.