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Amazon

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The one that ended last week I think it was.

Ordered 6 hddvds and bought a book to put it over 15 for free delivery.

Got the invoice that said 16.24

4 dvds have been dispatched so far and I checked my bank today to see they took 4 lots of 4.98 out After a long phone call to Amazon where they didnt understand what I was going on about they said theres no current promo of that sort so I must be wrong, then confusing me asking how much I was charged and I was like 4x 4.98 when they should of been half that price.

Eventually she promised to email refund department and get it sorted but its up to them if I get money back

Then got an email saying theres no record of me ordering thrn

Comments

  • jeannieblue
    jeannieblue Posts: 4,761 Forumite
    Part of the Furniture Combo Breaker
    Sorry, but really don't understand what you are saying. Are you referring to the super saver delivery?
    Genie
    Master Technician
  • BaileyB
    BaileyB Posts: 2,281 Forumite
    What does it say on your order? Amazon do things like send items out at full price then give the other ones out free etc.
  • ryouga
    ryouga Posts: 330 Forumite
    Sorry, but really don't understand what you are saying. Are you referring to the super saver delivery?

    Im talking about the order, as they were buy one get one free I bought 6 lots of 4.98 dvds making the total 14.96 so instead of paying delivery I bought a book to make it over 15

    Total was 16.24 which made me qualify for free delivery.

    Checked bank today and 19.92 was taken out and logging into Amazon it still shows the last 2 as unpaid and 4.98 each.

    I phoned and the woman said no such promo exists and I tried to explain that I ordered these over a week ago when the promo was still on and she didnt even check.

    Eventually she promised to contact the refund department who 30 minutes later sent me an email saying the total which was the full amount not inc the discount and said thats what im paying.
  • Pollycat
    Pollycat Posts: 35,745 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    What did the confirmation of your order email say about pricing?

    Is that what you mean about:
    Got the invoice that said 16.24

    If you have an invoice (or order confirmation) that gives the TOTAL price for your order of £16.24, what do Amazon say about this?
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    Can you combine 'BOGOF' with Free Delivery offer?
    "You were only supposed to blow the bl**dy doors off!!"
  • ryouga
    ryouga Posts: 330 Forumite
    Can you combine 'BOGOF' with Free Delivery offer?

    Yes you can as it was all in the invoice,

    I did try ringing back last night but they were closed till today and emailed them instead and they said they will contact me today.
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