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Car Insurance Northern Ireland

I've just renewed my motor insurance . Since I live in Northern Ireland , I want to be sure I'm covered to drive throughout Ireland . I spent 4 hours being given endless different (wrong)answers .
It seems that the insurance companies don't train anyone about Northern Ireland . One operative told me (after lengthy enquiry) that I could drive my car in the South but wouldn't be covered to take it over the border to the North . He couldn't recognise that my registration was for Northern Ireland he assumed it was for Eire .
I know that large numbers of people believe you need a passport to get here , but surely , if you are selling a product to Northern Ireland , you need to understand the geography and the different conditions .
Is this confusion and ignorance illegal , or merely very time consuming and annoying ?

I am not Ulster-born , but I really understand the anger at the extraordinary , boundless ignorance about Northern Ireland .
If a company wants to sell us their products , they need to train staff to answer our basic queries . It shouldn't take 4 hours to get a rational , correct answer .

What do you think ?
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