Any advice and tips on writing complaint letters?

flyp

Any advice and tips on writing complaint letters?

i am going to write a complaint letter to Nokia about my nokia 6080

Farway

Be polite, check your spelling, punctuation & grammar, keep it factual and concise, do not go into long rambling tirades quoting Sale of Goods Act etc

Do not hand write [unless you have excellent handwriting] type / print it on decent paper

Give a guide as to what you expect them to do about it, refund? replace?

bank_of_slate

I find it helpful to quote their own terms & conditions to demonstrate where they have failed.
...Linda xx

flyp

well i want to complain about a phone i was given, teh nokia 6080 for a birthday present. The problem with the phone is everytime you have the phone to speak to someone the buttons get pressed, automatically. I am a bit nervous as i have never written a complaint letter.

thanks

reeree

do you know where it was bought, is it possible for you to take it back to the shop

betman

Your contract is with the retailer you bought the product from. Have a word with the person who gave it to you as they are the one covered in law not you. Have they a receipt? It would be great if they have paid by credit card as under section 75 of the consumer act the credit card company are equally liable if the shop doesn't want to know. However most companies ( apart from the fruit one ) are helpful. You need to be strong, polite and do not lose your temper at the shop stage, it's not their fault and getting their back up doesn't help. Open the conversation with "I hoping that you can help me". If no luck write to their head office as you will then have something in writing. Involve your local Trading Standards as this will give you more clout and show that you are serious, they are also very helpful. But if a genuine fault I am sure the shop will help as they are used to phone complaints. You could scare the pants off them by saying you need the phone for calls from the Mystery Shopping company you work for!!! Anyway good luck and don't worry just be natural.

mountainchrisriver

flyp is back once again... :rolleyes:

You had already started a thread on exactly the same topic on this board yesterday...

http://forums.moneysavingexpert.com/showthread.html?t=993573

By the way this is the freebies (no spend required) board... so both threads are in the wrong place...;)

ged1980

mountainchrisriver wrote: »

flyp is back once again... :rolleyes:

You had already started a thread on exactly the same topic on this board yesterday...

http://forums.moneysavingexpert.com/showthread.html?t=993573

By the way this is the freebies (no spend required) board... so both threads are in the wrong place...;)

OMG there is loads of posts in this forum been posted twice 3 times and also loads in wrong place its a good question OP is asking so if you got nothing to say to help them dont post and make your post count look better.



OP i found nokia good i had a n70 through 02 but they were bad so i contacted nokia through there site and they sent me a new n70 unlocked and all i had to do was give courier my old phone back at same time he brought me new one

hope that helps