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Any advice and tips on writing complaint letters?

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Any advice and tips on writing complaint letters?

i am going to write a complaint letter to Nokia about my nokia 6080

Comments

  • Farway
    Farway Posts: 14,660 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    Be polite, check your spelling, punctuation & grammar, keep it factual and concise, do not go into long rambling tirades quoting Sale of Goods Act etc

    Do not hand write [unless you have excellent handwriting] type / print it on decent paper

    Give a guide as to what you expect them to do about it, refund? replace?
    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • bank_of_slate
    bank_of_slate Posts: 12,922 Forumite
    10,000 Posts Combo Breaker
    I find it helpful to quote their own terms & conditions to demonstrate where they have failed.
    ...Linda xx
    It's easy to give in to that negative voice that chants "cant do it" BUT we lift each other up.
    We dont count all the runners ahead of us & feel intimidated.
    Instead we look back proudly at our journey, our personal struggle & determination & remember that there are those that never even attempt to reach the starting line.
  • flyp
    flyp Posts: 374 Forumite
    well i want to complain about a phone i was given, teh nokia 6080 for a birthday present. The problem with the phone is everytime you have the phone to speak to someone the buttons get pressed, automatically. I am a bit nervous as i have never written a complaint letter.

    thanks
  • reeree
    reeree Posts: 935 Forumite
    do you know where it was bought, is it possible for you to take it back to the shop
  • betman
    betman Posts: 171 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Your contract is with the retailer you bought the product from. Have a word with the person who gave it to you as they are the one covered in law not you. Have they a receipt? It would be great if they have paid by credit card as under section 75 of the consumer act the credit card company are equally liable if the shop doesn't want to know. However most companies ( apart from the fruit one ) are helpful. You need to be strong, polite and do not lose your temper at the shop stage, it's not their fault and getting their back up doesn't help. Open the conversation with "I hoping that you can help me". If no luck write to their head office as you will then have something in writing. Involve your local Trading Standards as this will give you more clout and show that you are serious, they are also very helpful. But if a genuine fault I am sure the shop will help as they are used to phone complaints. You could scare the pants off them by saying you need the phone for calls from the Mystery Shopping company you work for!!! Anyway good luck and don't worry just be natural.
  • flyp is back once again... :rolleyes:

    You had already started a thread on exactly the same topic on this board yesterday...

    http://forums.moneysavingexpert.com/showthread.html?t=993573

    By the way this is the freebies (no spend required) board... so both threads are in the wrong place...;)

    :D
  • ged1980
    ged1980 Posts: 1,342 Forumite
    flyp is back once again... :rolleyes:

    You had already started a thread on exactly the same topic on this board yesterday...

    http://forums.moneysavingexpert.com/showthread.html?t=993573

    By the way this is the freebies (no spend required) board... so both threads are in the wrong place...;)

    :D

    OMG there is loads of posts in this forum been posted twice 3 times and also loads in wrong place its a good question OP is asking so if you got nothing to say to help them dont post and make your post count look better.



    OP i found nokia good i had a n70 through 02 but they were bad so i contacted nokia through there site and they sent me a new n70 unlocked and all i had to do was give courier my old phone back at same time he brought me new one

    hope that helps
    If you dont like me remember its mind over matter, I dont mind and you dont matter ;)
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